Customer Service Officer

2 months ago


Dubai, United Arab Emirates Majid Al Futtaim Full time

Description

**JOB TITLE**
Customer Service Officer - Emirati Talents | Majid Al Futtaim Properties | Asset Management

**ROLE SUMMARY**
The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

**ROLE PROFILE**
- Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
- Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
- Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
- Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience.
- Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service team leader/Supervisor or relevant stakeholders for resolution.
- Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers. Also coordinate with tenants to escalate all related issues with right stake holders including security, maintenance, and other concerned departments.
- Responsible for maintaining accurate inventory levels and strictly following all related AMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervisor/ Team Leader for resolution / replenishment.
- Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
- Assist the Shopping Malls customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair, gift card sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants/ customers.
- Ensure that the assigned Shopping Malls always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Customer Service Supervisor/Team Leader for a timely resolution.
- Facilitate AMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
- Assist the Customer Service Supervisor/Team Leader in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Malls.
- Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups to enhance the MAFP’s image.
- Provide all necessary data/reports on a periodic basis pertaining to Customer Service to the Customer Service Supervisor/Team Leader for their review and prompt decision making.
- Ensure compliance with the company’s business unit Code of Conduct, departmental policies and Human Capital Policies and procedures at all times.
- Be the advocate and ambassador of aligning and cascading the company values across the business unit and ensure that relevant team adhered to and exhibit the same all the time.

**REQUIREMENTS**
- 0 to 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
- Excellent Communication skills.
- Very good English level



  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    5 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...

  • Relationship Officer

    5 months ago


    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Job profile: Relationship Officer/ Tele Sales Officer for selling credit card Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and...


  • Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Officer **Role: Customer Service Officer** **Location: Dubai** **Role Purpose**: - Deliver excellent customer service in accordance with agreed standards. **Key Accountabilities of the role**: - Responsible to close customer complaints and ensure that customer is satisfied with the service provided - Ensure TAT is adhered to and where...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates M.R.S. Packaging Limited Full time

    **Company Description** M.R.S. Packaging & Food Service Limited is a customer-oriented company based in Dubai, dedicated to serving the F&B industry in the Middle East for the past 25 years. We supply fun food concession equipment and a variety of other related products and services to various entertainment venues, hotels, restaurants, airports, coffee...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer....


  • Dubai, United Arab Emirates Feedezo Consulting Full time

    **Responsibilities**: - Provide detailed information about products, services, and policies. - Resolve customer complaints and issues, escalating when necessary to ensure customer satisfaction. - Maintain accurate and detailed records of customer interactions and transactions. - Follow up with customers to ensure their needs are met and they are satisfied...


  • Dubai, United Arab Emirates VFS Global Full time

    We are seeking highly motivated Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors. **Job Location: Dubai & Sharjah (6 months contract)** **Key Responsibilities**: - Customer Service: Interact with visa applicants and other...


  • Dubai, United Arab Emirates Global Petroleum Full time

    We are group of companies based in Abu Dhabi, we are hiring for Customer Service Officer in Dubai as per below details. **Qualifications and Experience**: - Bachelor’s degree in any field. - Excellent communication skills. - **Must have good command on French language.**: - Minimum 2 - 3 Years of experience in similar role. - **Exchange house experience...


  • Dubai, United Arab Emirates Kcal Healthy Fast Food Full time

    **Purpose of the role**: The Client Account (Customer Service) Officer is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service. **Key Areas of Responsibilities**: - Provide help and advice to customers about Kcal’s products and services. - Investigate and solve customers' problems whilst working...


  • Dubai, United Arab Emirates Hoerbiger Full time

    **We offer** - An international, friendly, and dynamic team - A health-promoting work environment - Diverse roles and responsibilities - Various development opportunities - Dynamic, team-oriented work environment with opportunity for advancement - Our robust benefits package includes Medical/Dental/Maternity insurance, company paid Short - & Long-Term...


  • Dubai, United Arab Emirates National Polystyrene Packaging Factory Full time

    **COMPANY**: _CLEENOL MIDDLE EAST GENERAL TRADING_ **PURPOSE**: The purpose of the customer service designation is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients. This role plays a crucial part in maintaining positive relationships with customers and promoting the company’s...


  • Dubai, United Arab Emirates Ielts With Michelle Full time

    **Responsibilities**: **Product Knowledge**: Develop a comprehensive understanding of our products and services to provide accurate and relevant information to customers. Guide customers in making informed decisions and upsell additional products or services when appropriate. **Problem Resolution**: Effectively identify and assess customer issues, working...


  • Dubai, United Arab Emirates Maestro Capital Full time

    We are a stock brokerage company who caters corporate clients and high net worth individuals. We are looking for ambitious and energetic customer service officer to coordinate and facilitate the expansion of our clientele. - Salary + High Commission - Health Insurance - Visa - Languages - English + Any of these (Arabic / Urdu / Hindi / Malayalam / Tamil /...


  • Dubai, United Arab Emirates Majid Al Futtaim Full time

    Description **JOB TITLE** Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, and Snow Abu Dhabi **ROLE SUMMARY** To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures Location: Abu Dhabi, Ajman, Dubai and...

  • Sales Executive

    5 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...