Customer Service

6 months ago


Dubai, United Arab Emirates Citadel Health Management & Consultancy Full time

Key Resposibilities:

- The Front Desk Department is committed to operating consistent high-quality reception and creating unique experiences for the customers of our clinic to fit its vision as a patient-centered institution.
- Provide high-caliber services to all patients by developing a customer care development model that is:

- Consistent
- Highly efficient
- Continuously improving
- Greet and provide

a pleasant first encounter to every customer
- Provide consistent, high-quality and timely help and support to all patients
- Continuously improve and develop inter-personal skills among all staff
- Measure and monitor the impact of our services by implementing staff performance evaluation and probing customer satisfaction
- Track impact of services provided and ensure response to patients’ suggestions and requests
- Implement new sets of services to go along the ever-changing needs and requirements of our institution
- Ensure all customers are aware and benefit from these new services
- Answering incoming calls and dealing with inquiries, transferring calls as required, responding and complying to requests for information
- Collects copayments and issues receipts from the patients/families.
- Documents all transactions in the ledger and in the computer system accurately and efficiently.
- Confirm benefits on all patients at the time of registration. Record benefit information in patient account notes.
- Taking insurance approvals as and when required.
- Have in place processes to respond appropriately to complaints
- Ensures that documentation meets current standards and policies.
- Communicates verbally in a clear and concise manner.
- Help in Registration form & Insurance form, fill up
- Check the patient category - Insured Patient, Corporate Patients
- Book appointments over phone as well as through walk ins
- Schedule /Reschedule / cancel and confirms appointments (Doctors consultation, Radiology appointments)

Job qualifications:

- Bachelors Degree of any discipline
- A minimum Two (2) years of work experience in Healthcare industry.
- Russian and English is an advantage

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

**Experience**:

- customer service: 1 year (preferred)



  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    2 days ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...

  • Customer Service

    6 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...

  • Sales Executive

    6 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • Dubai, United Arab Emirates Renovo Technical Service LLC Full time

    **Job Types**: Full-time, Contract Contract length: 24 months Pay: AED3,000.00 - AED4,500.00 per month Application Question(s): - How many years of experience do you have in Dubai, UAE? **Experience**: - Customer service: 4 years (required)


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates Bosch Diesel Service- Al Salehi Full time

    2. Obtain complete customer information and update the system database or ERP. 3. Coordinate with assigned Sales Executives as per customer account. 4. Prepare Service Job Cards & Parts Sales Queries accurately as per ERP fields required. 5. Coordinate with the assigned technician in getting inspection/ testing report for service jobs. 6. Identify part...


  • Dubai, United Arab Emirates Al Fares Cargo Service & Clearance Full time

    Provides help and advice to customers about available services. - Work closely with the team to oversee daily cargo requests and operations - Proactively recommend improvements to increase sales performance - Investigates and solve customers’ problems whilst working closely with the Head of Business Development. **Skills.Professional Requirements**: -...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Masar Al Ameen Group Full time

    **Role Description** Looking for **Female** Customer Service Representatives. The customer service representative will be responsible for interacting with clients and dealing with customer queries and complaints. The representative will also be responsible to understand and anticipate customer needs in order to provide them with the best possible...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates QAM Healthcare Full time

    Keep records of customer interactions, process customer accounts and file documents - Providing introductory information to new customers. Responsible for engaging with customers on behalf of their company. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services. -...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates MMQ EVENTS Full time

    **URGENT HIRING** **EXPERIENCED / FRESHERS CAN APPLY** **Customer Service + Hr Executive** Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Masar al Ameen Real Estate - MARE Full time

    **Role Description** The customer service representative will be responsible for interacting with clients and dealing with customer queries and complaints. The representative will also be responsible to understand and anticipate customer needs in order to provide them with the best possible experience. **Languages** English Arabic **Qualifications** -...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Sky Way Group Full time

    A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. the first point of contact for any customer who has a question or an issue with...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Helping hands maintenance Full time

    Company: HHBM We are seeking a dedicated and proactive **Customer Service Representative** to join our team. In this role, you will be responsible for contacting customers to inform them about our services and handling various administrative tasks support our team. If you have **excellent communication skills**, **enjoy interacting with customers**, and...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Health Road Catering Full time

    As a Customer Service Representative, you will be the frontline ambassador for our company, providing exceptional service and support to our valued customers. Your role is vital in ensuring positive interactions, resolving inquiries, and fostering long-lasting relationships with our clientele. Here's a detailed description of your responsibilities: -...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Ideal business hub Full time

    Immediate opening - Joining on 1st September or before._ - Deliver a high level of customer service, displaying excellent language skills per client, for example, Bilingual in English or Arabic, written and oral. - Ensure that a high level of quality standard and attention to detail is applied throughout and that the correct information is obtained from the...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates MANEL FASHION Full time

    As a member of our customer service team, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. Your friendly demeanor, strong communication skills, and ability to problem-solve will be essential in delivering exceptional service and maintaining customer...

  • Customer Service

    3 months ago


    Dubai, United Arab Emirates Royal Tulip Full time

    **Issue Resolution**: Handle and resolve customer complaints, issues, and queries with empathy and professionalism. - **Order Management**: Process orders, returns, and exchanges according to company policies and procedures. - **Product Knowledge**: Maintain a thorough understanding of our products and services to offer informed recommendations and...