Partnership Support Executive
21 hours ago
**The Role**:
**Responsibilities**:
- Answer partner inquiries regarding commissions, system performance, Money Manager accounts, Partner Portal, as well as any other general support related questions with the agreed SLAs
- Set-up new partner accounts
- Calculate and audit rebates for partners
- Ensure partner commissions are paid out accurately and promptly
- Support the commercial teams, including working closely with Sales, Development, Risk and Compliance teams on projects
- Set-up new commission profiles accurately within agreed SLAs
- Work closely with team members to share information and knowledge to ensure an excellent level of service for partners across all channels
- Be a product expert on all the Partner Portal, partnership offering, Salesforce and MT4/MT5
- Provide scheduled and ad-hoc reports to clients and management
- Meet and exceed KPIs and SLAs set by management
- Monitoring of partner activities
- Ensure cohesion with the global Partnership, Support and Operations teams
- Provide ongoing feedback to management and contribute to Group initiatives
- Adhere to policies, guidelines, procedures, and training plans
- Manage escalations to senior managers as appropriate
**Requirements**:
- Minimum 2 years' partnership support experience within the financial or FinTech sector
- Degree qualified
- Strong client-facing and communication skills
- Working knowledge of Salesforce, ZenDesk, MT4 and MT5, along with affiliate management software such as Etrass or CellXpert is an advantage
- A high-level attention to detail is required
- You must be highly reliable and self-motivated
Established in 2010, ThinkMarkets is a global online financial trading company with 12 offices and 200+ employees spanning Europe, Middle East, Africa, Asia, and North America. We specialize in providing multi-asset trading and support to thousands of clients around the world 24/7.
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