Customer Expansion Manager

3 weeks ago

Dubai, United Arab Emirates Bayzat Full time

**Who we are**:
Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to
**make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.

We are one of the fastest growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as "One of the most promising UAE-based startups" and are backed by world leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale ups in the HRTech space across the region.

We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you

How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic and unpretentious versions of themselves.

**WHAT YOU WILL BE DOING?**:

- Adhere to monthly expansion revenue targets provided by Bayzat’s customer success leadership team.
- Develop and execute customer expansion initiatives in collaboration with the sales, product, and customer success teams.
- Identify cross-selling and upselling opportunities by analysing customer usage and behaviour patterns.
- Develop and maintain a deep understanding of Bayzat’s product and its value proposition and use this knowledge to create targeted customer messaging and campaigns that resonate with our customers.
- Collaborate with the marketing team to develop and execute campaigns that drive product adoption and expansion.
- Conduct regular business reviews with customers to identify opportunities for expansion, gather feedback and insights, and build stronger relationships.
- Monitor customer engagement and usage metrics to identify opportunities for intervention and support.
- Collaborate with the product team to provide feedback on customer needs and help shape the product roadmap.
- Track and report on customer expansion metrics and communicate progress andresults to senior management.

**WHAT ARE WE LOOKING FOR?**:

- 4-5 years of experience in a customer expansion or account management role ina SaaS or software company.
- Customer service oriented.
- Proven track record of driving customer expansion and revenue growth.
- Strong analytical skills and experience with data-driven decision-making.
- Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and cross-functional teams.
- Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
- Demonstrated ability to work in a fast-paced, dynamic environment.
- Obsessively organized and detail oriented.
- Fluent in English and Arabic (both written and verbal).
- Experience working with marketing automation and CRM tools is a plus

**What’s in it for you? Perks**

Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count. Our culture encourages members to be the best versions of themselves, while taking advantage of our perks:
**Growth**: Fast track growth opportunities for high achieving members, with no rules around where, when, how, or how often.

**Flexibility**: Remote and flexible/hybrid working setups.

**Inclusiveness**: From bi-weekly company-wide town halls/all-hands meetings, to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.

**Share Ownership**: We make them shareholders We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round

**Kick-ass offices**: We have offices in UAE, Turkey, Saudi, and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.

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