Executive - Customer Care
1 week ago
N
O
verview: T
he Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per Nessa standards. J
ob Duties and Responsibilities: 1
- Review orders on a daily basis for possible issues for fulfilment, address issues. 3
- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received. 4
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc. 5
- Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations 6
- Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns7. Work with Operations to address and resolve store issues.
B
enefits: F
ull-time role C
ompetitive salary + bonus C
ompany employee discounts across all brands M
edical & health insurance C
ollaborative work environment G
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