Customer Care Advisor

3 weeks ago


UAE, United Arab Emirates Emirates Islamic Full time

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family

**Job Purpose**

As a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

**Key Responsibilities**:

- Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
- Educating customers about banking products and services to meet their financial needs.
- Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.
- Resolving customer complaints and issues in a timely and professional manner.
- Adhering to banking regulations and procedures to ensure compliance and security.
- Maintaining a clean and organized work environment within the branch.
- Collaborating with other team members to achieve branch goals and objectives.
- Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
- Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.

**To be successful in this role, you will need the following skills and experience**:

- Hold a bachelors' degree or equivalent (Any Specialization)
- General awareness of banking segment
- Excellent interpersonal skills
- Attention to detail.
- Problem solving



  • UAE, United Arab Emirates Emirates NBD Full time

    As a Customer Care Advisor at Emirates NBD, your role is to Provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The...


  • UAE, United Arab Emirates Emirates NBD Full time

    “In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family” As a Customer Care Advisor at Emirates...


  • UAE, United Arab Emirates Emirates NBD Full time

    Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we...

  • Customer Care Advisor

    8 months ago


    UAE, United Arab Emirates Emirates NBD Full time

    The job holder is responsible for offering customers financial guidance, advising on suitable products and services, and assisting with their banking needs. The role requires the job holder to provide customers with information on financial products and services and also explore opportunities for cross-selling during customer interactions. The job holder...

  • HR Advisor

    6 months ago


    UAE, United Arab Emirates Crown Relocations Full time

    **Our Middle East operations currently has an opening for an HR Advisor.**: What is an HR Advisor to us Our Employee’s Experience is extremely important to us. As an HR Advisor, you will lead the efficient delivery of HR operations and services for our Middle East colleagues You will be part of Crown’s global HR team while business partnering with the...

  • Associate Manager

    6 months ago


    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    **BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

  • Service Advisor

    3 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:163824 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Service Advisor

    6 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    3 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:163862 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Fashion Advisor

    7 months ago


    UAE, United Arab Emirates Apparel Group Full time

    W e are looking for experienced Fashion Advisors who are passionate about Social Media, Fashion, Styling and are customer oriented. Your strong interpersonal, communication and styling skills will be a real asset to succeed in this position. T his role will be to welcome and delight customers with an exceptional customer shopping experience through...

  • Beauty Advisor

    6 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:164690 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...


  • UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:165628 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...


  • UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:164423 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Service Advisor

    6 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    2 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:164525 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...


  • UAE, United Arab Emirates HSBC Full time

    -Job description **Employee Banking Advisor** *** **Some careers have more impact than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and...

  • Technical Advisor

    2 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:164457 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...


  • UAE, United Arab Emirates BeiGene Full time

    General Description: BeiGene is a fully integrated global Biopharmaceutical company with more than 10.000 employees on 5 continents with locations in leading global innovation hubs. With the growth of BeiGene and its organization additional offices are currently in planning and preparation to increase its footprint worldwide. As a member of the...

  • Service Advisor

    6 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...