Customer Services Administrator

1 week ago

Abu Dhabi, United Arab Emirates Aspris Healthcare Centre Full time

**Job Purpose**

Under the direct supervision of the Centre Manager and within established policies and procedures, the incumbent is responsible for the reception and administration duties ensuring the effective and smooth operation of the Centre.

**Responsibilities**
- Greets and registers patients and notifies medical staff of their arrival;
- Offers complimentary beverages to the patients upon arrival;
- Maintains presentable appearance in line with Aspris standards;
- Verifies and inputs patient demographic and insurance information into the Tendercare software program;
- Complies with Government regulations for the Wellbeing Centre;
- Records patient complaints effectively, following Centre guidelines for internal process;
- Receives incoming telephone calls, schedules initial and follow-up appointments with specialists, takes and delivers messages;
- Will be provided with call handling training to deliver meaningful dialogue and provide useful information based upon patient requests (Clinical advice will not be provided);
- Provide Insurance information as appropriate and liaise with Insurance co-ordinator to fully support patient;
- Confirms appointments for the daily schedule;
- Interacts and communicates professionally with co-workers, management and patients;
- Ensures the confidentiality of employee, legal, client, budget, and other Centre matters;
- Collects consultation fees and issues receipts at the time of service;
- Handles cash and maintains an accurate cash drawer count with daily reconciliation and data return;
- Responsible for opening/closing the Wellbeing Centre each day in line with shift rota;
- Ensures patients complete the happiness feedback form;
- Ensures the eception area is well stocked with magazines and patient literature;
- Carries out the Fire Marshall duties of the Centre and maintains a valid Fire Marshall;
- Performs the duties of the Deputy HSE Coordinator as needed;
- Perform duties based on the rota pattern and function responsibility, i.e. Reception/Call handling
- Any other reasonable duties as required.

**Knowledge / Education / Skills**

1. High School diploma required, undergraduate college degree preferred;
2. Excellent outstanding engaging personality a must;
4. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers;
5. Must have the ability to understand and follow established procedures;
6. Ability to use good judgment in the course of contact with therapists, patients and staff.

7. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

8. Arabic Language preferred

**Experience**

1. Previous experience in a medical facility is preferred.

2. Customer service experience

**Responsibility**

**Leadership**

No Line Management responsibility

**Budgets & Equipment**

Collective responsibility for the care and security of equipment and adhering to the cost and budget guidelines.

**Information**

Shared responsibility for the confidentiality, security and accuracy of records, data and information. Ensuring good quality documentation, which meets the Organisational requirements Regulatory guidelines and statutory requirements.

**Communication & Interaction**

Communications will regularly require some judgement involving the seeking and gathering of information with the need for some explanation. May have interactions which contain distressing information.

**Safeguarding**

All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

**Working Environment**

On site working

Working days: Sunday to Friday

Pay: AED5,500.00 - AED6,000.00 per month

Application Question(s):

- Your experience will be checked, do you confirm your answers are truthful?

**Experience**:

- Healthcare front desk: 1 year (required)
- face to face customer: 2 years (required)

  • Customer Services Administrator

    3 weeks ago

    Abu Dhabi, United Arab Emirates Priory Wellbeing Centre Full time

    **Job Purpose** Under the direct supervision of the Centre Manager and within established policies and procedures, the incumbent is responsible for the reception and administration duties ensuring the effective and smooth operation of the Centre. **Responsibilities** **Reception -** 1. Greets and registers patients and notifies medical staff of their...

  • Customer Service And Administration Executive

    4 weeks ago

    abu dhabi, United Arab Emirates AGA Full time

    Customer Service And Administration Executive Customer Service And Administration Executive • Proven experience in an administrative, customer service or operations support• Operation and organizational management and coordination• Manage customer's incoming and outgoing communications, including answering phone calls and responding to emails in a...

  • Customer Service Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Wedujj Business Services Full time

    Responsibilities: Communicating with customers through various channels. Responding promptly to customer inquiries. Keeping records of customer interactions, transactions, comments, and complaints. Knowing our products inside and out so that you can answer questions. Providing feedback on the efficiency of the customer service process. Acknowledging and...

  • Administrator/customer Services Representative

    2 months ago

    Abu Dhabi, United Arab Emirates Petopia Pet Salon Full time

    **Position Overview**: **Responsibilities**: - Efficiently book and manage customer appointments, ensuring accurate scheduling for our mobile pet salon services. - Gather and analyze customer information to identify trends in pet types and geographic hotspots, contributing to strategic planning. - Collect and manage customer feedback to improve our services...

  • Customer Service Representative for Auh

    2 weeks ago

    Abu Dhabi, United Arab Emirates Afeela Services Full time

    **Responsibilities and Duties**: - Manage end-to-end process for customer orders - incl. export and local customers. - Input and add products on the website. - General administrative & secretarial work related to the business entity. **Qualifications** - Minimum 3+ years prior customer service experience. - Positive customer service attitude. - Effective...

  • Administrator/customer Services Representative

    2 months ago

    Abu Dhabi, United Arab Emirates Petopia Pet Salon Full time

    **Position Overview**: **Responsibilities**: - ** Customer Service and Engagement**: - Handle inquiries and booking requests across multiple channels (website, WhatsApp, phone) professionally. - Gather and analyze customer information to identify trends and preferences. - Collect and manage customer feedback to enhance satisfaction and services. - Develop...

  • Customer Service

    4 weeks ago

    Abu Dhabi, United Arab Emirates International Market Group for General Services Full time

    **JOB PURPOSE**: Directly reporting to Commercial Manager, responsible of acquiring new business from new and existing customer and ensuring customer requirements are met at the highest level of quality. **DESCRIPTION**: - Conduct intensive and structured prospecting for new and existing customer to identify and develop new business that will contribute...

  • Customer Service Marketing Contract Administrator

    4 weeks ago

    abu dhabi, United Arab Emirates Indra Full time

    Customer Service Marketing Contract Administrator Customer Service Marketing Contract Administrator Responsibilities:Contract Administration:- Conduct effective contract negotiations and establish strategic partnerships across diverse sectors.- Oversee the management and administration of contracts with our partner companies, ensuring accuracy and compliance...

  • Customer Service Marketing Contract Administrator

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Indra Full time

    Customer Service Marketing Contract Administrator Customer Service Marketing Contract Administrator Responsibilities:Contract Administration:- Conduct effective contract negotiations and establish strategic partnerships across diverse sectors.- Oversee the management and administration of contracts with our partner companies, ensuring accuracy and...

  • Administrator/customer Services Representative

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Petopia Pet Salon Full time

    Position Overview:Responsibilities:- Customer Service and Engagement:Handle inquiries and booking requests across multiple channels (website, WhatsApp, phone) professionally. Gather and analyze customer information to identify trends and preferences. Collect and manage customer feedback to enhance satisfaction and services. Develop strategies to increase...

  • Customer Service

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates International Market Group for General Services Full time

    JOB PURPOSE:Directly reporting to Commercial Manager, responsible of acquiring new business from new andexisting customer and ensuring customer requirements are met at the highest level of quality.DESCRIPTION: Conduct intensive and structured prospecting for new and existing customer to identify and developnew business that will contribute to the growth of...

  • Customer Service Representative for Auh

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Afeela Services Full time

    Responsibilities and Duties: Manage endtoend process for customer orders incl. export and local customers. Input and add products on the website. General administrative & secretarial work related to the business entity.Qualifications Minimum 3+ years prior customer service experience. Positive customer service attitude. Effective verbal & written...

  • Service Administrator

    4 weeks ago

    Abu Dhabi, United Arab Emirates TechnipFMC Full time

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • Customer Services Representative

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Madina Agencies And Services Full time

    Statement of FunctionsWork Performed1) Provides accurate services to company customers in a clear, continuous, and professional manner.2) Handles all incoming calls with assistance from supervisors when necessary. Interface with the all concerned sections including Water/ Power Account, and Sales when required in order to ensure that customers are provided...

  • Service Administrator

    3 weeks ago

    Abu Dhabi, United Arab Emirates Abdulla Al Masaood & Sons (AMS) Full time

    Provide administrative support and perform customer relations duties in the service department of an automotive shop or equipment repair facility. - Support and work in close collaboration with the service manager - Greet and assist customers, coordinate appointments and services, and process service-related paperwork. - Assist with resolving any customer...

  • Service Administrator

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates TechnipFMC Full time

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and servicesOur mission and vision:to enhance the performance and drive real change in the traditional and new energy industryHow we do it: by constantly challenging conventions, tackling some of the most complex technical and...

  • Service Administrator

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Abdulla Al Masaood & Sons (AMS) Full time

    Provide administrative support and perform customer relations duties in the service department of an automotive shop or equipment repair facility. Support and work in close collaboration with the service manager Greet and assist customers, coordinate appointments and services, and process servicerelated paperwork. Assist with resolving any customer concerns...

  • Customer Service Agent

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates TOUQ PROPERTY SERVICES Full time

    Job Description:As a Customer Service Agent at Touq Property Services, your primary responsibilities will include:Customer Interaction: Serve as the initial point of contact for clients, addressing inquiries, complaints, and service requests promptly and professionally.Issue Resolution: Effectively troubleshoot and resolve customer concerns related to...

  • Service Administrator

    3 weeks ago

    Abu Dhabi, United Arab Emirates TechnipFMC Full time

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • Customer Service Representative

    4 weeks ago

    Abu Dhabi, United Arab Emirates Wedujj Business Services Full time

    **Responsibilities**: - Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools. -...