Customer Service Representative

5 months ago


Abu Dhabi, United Arab Emirates Prime Global Attestation Services Full time

**Responsibilities**:
**Interaction**:
Provide accurate information about products and services.

Handle and resolve customer complaints, issues, or concerns professionally.

**Order Processing**:
Assist customers in placing orders, processing returns, and tracking shipments.

Coordinate with relevant departments to ensure timely order fulfillment.

**Issue Resolution**:
Investigate and resolve customer problems with empathy and efficiency.

Collaborate with internal teams to address complex issues.

**Documentation**:
Keep records of customer interactions, transactions, comments, and complaints.

**Product Knowledge**:
Stay informed about the company's products, services, and policies.

Provide product information and usage guidance to customers.

**Communication**:
Communicate customer feedback to the product and management teams.

Collaborate with other team members to improve the overall customer experience.

**Customer Satisfaction**:
Ensure customer satisfaction and provide professional after-sales support.

Strive to meet or exceed customer expectations.

**Qualifications**:
a minimum of 2 years of experience in a customer service role.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Ability to work in a fast-paced environment and handle stressful situations.

Exceptional interpersonal skills and a customer-centric mindset.

**Benefits**:
Competitive salary.

Opportunities for career advancement.

Visa provided

Positive and collaborative work environment

Edit jobFlaggedView public job page

Pay: AED3,000.00 - AED3,500.00 per month

**Experience**:

- customer services: 2 years (preferred)



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