Guest Services Associate
3 days ago
JOB SCOPE:
- '‹Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company's lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary
To be considered in this job:
Essentials:
- '‹Higher secondary or equivalent
- Minimum 1-year operational experience in a guest or customer service setting
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
Desirable:
- '‹Theme park/water park experience
- Cash handling experience
- Arabic, Russian, Farsi or Chinese proficiency
-
Guest Services Associate
7 months ago
Abu Dhabi, United Arab Emirates Farah Experiences Full timeThe position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. - Welcome guests in a friendly and...
-
Guest Services Associate
2 weeks ago
Abu Dhabi, United Arab Emirates Farah Experiences Full timeT his is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is...
-
Guest Services Associate
5 days ago
Abu Dhabi, United Arab Emirates Farah Experiences Full timeThis is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities, and services, thus enhancing the guest experience. The position is...
-
Guest Services Associate
2 months ago
Abu Dhabi, United Arab Emirates Farah Experiences Full timeJob Scope: - Welcome guests in a friendly and professional manner - Engage each guest as a unique individual and listen attentively to their requests - Manage and maintain queue lanes efficiently - Sell tickets and other products via a computerised Point of Sale (POS) system - Collect payments/make change by accepting cash, vouchers, credit card and listed...
-
Guest Services Associate
7 months ago
Abu Dhabi, United Arab Emirates Farah Experiences Full time**Essential**: - Higher secondary or equivalent - Minimum 1-year operational experience in a guest or customer service setting - English proficiency (spoken & written) - Basic computer knowledge - Ability and genuine willingness to entertain/engage guests - Flexibility - High levels of respect and integrity **Desirable**: - Theme park/water park...
-
Guest Service Agent
2 months ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...
-
Female Guest Service Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...
-
Female Guest Service Agent
2 months ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...
-
Guest Services Operative
3 days ago
Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full timeWe are looking for a Guest Services Operative to be the key interface between organization and the customers using the facilities within the complex. Undertake day-to-day operational duties as assigned by the duty manager while providing a high standard of guest services within the facility. Visa & Health insurance will be provided. **Requirements**: -...
-
Guest Service Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...
-
Guest Services Team Leader
1 week ago
Abu Dhabi, United Arab Emirates Farah Experiences Full timeDevelop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist - Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals and personal development plans - Engender a culture of positivity and...
-
Guest Experience Expert
3 days ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Additional Information** **Job Number**25004347 **Job Category**Rooms & Guest Services Operations **Location**Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...
-
Guest Relations Representative
7 months ago
Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time**Location**: Conrad Abu Dhabi, Etihad Towers Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. **Responsibilities**: -...
-
Service Associate
4 months ago
Abu Dhabi, United Arab Emirates Trace Hospitality Full time**About Us**: Trace Hospitality is a dynamic Food & Beverage company dedicated to restaurant management, hospitality, and catering in Abu-Dhabi and the UAE. We are passionate about creating enjoyable experiences and supporting budding entrepreneurs in the hospitality sector. **We are hiring Service Associates (Waiters/Waitresses) for our opening branch Dots...
-
Guest Relations Associate
7 months ago
Abu Dhabi, United Arab Emirates TASCoutsourcing Full timeReview arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...
-
Service Associate
2 days ago
Abu Dhabi, United Arab Emirates Shangri-La Hotels Full timeService Associate - Informational Techonology Traders Hotel, Qaryat al Beri, Abu Dhabi We have a great opportunity for a talented IT associate to join our team. The successful applicant will have a good background in Information Technology and up to date on the latest systems & processes What we are looking for? Minimum of 1 year as an IT...
-
Guest Service Agent
7 months ago
Abu Dhabi, United Arab Emirates Oaks Hotels Full time**Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...
-
Guest Service Agent
2 months ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Reception**: Greet guests upon arrival, providing a friendly and efficient check-in and check-out process. - **Customer Service**: Address guest inquiries, complaints, and special requests in a professional and prompt manner, ensuring guest satisfaction. - **Reservation Management**: Handle reservations, cancellations, and modifications, both in...
-
Guest Service Agent
1 week ago
Abu Dhabi, United Arab Emirates MINOR Hotels Full timeThe primary responsibility of a Guest Service Agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...
-
Guest Service Agent
1 week ago
Abu Dhabi, United Arab Emirates SCRUFF Full time**Company Description**: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...