Guest Services Associate

3 weeks ago


Abu Dhabi, United Arab Emirates Farah Experiences Full time

T his is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care.

The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

**The Job Scope Also Includes**:

- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company's lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary

**QUALIFICATIONS**
- Higher secondary or equivalent
- Minimum 1-year operational experience in a guest or customer service setting
- Theme park/water park experience
- Cash handling experience
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity



  • Abu Dhabi, United Arab Emirates DOTS CAFE Full time

    Our Cafe is seeking a Guest Service Associate to provide exceptional customer service to our guests. The Guest Service Associate will be responsible for greeting guests, answering questions about the menu and ensuring overall satisfaction about their order. Welcome all our Guests with a smile, friendly and professional approach at all times. Engage each...


  • Abu Dhabi, United Arab Emirates New Medical Center Full time

    REQUIRED FEMALE Guest Service Associate FOR MEDICAL CENTER HAS AT LEAST ONE YEAR EXPERIENCE AND CAN JOIN IMMEDIATELY IN ABU DHABI SPEAKING ENGLISH AND ARABIC HAS GOOD COMMUNICATION SKILLS نوع الوظيفة: دوام كامل


  • Abu Dhabi, United Arab Emirates DOTS CAFE Full time

    Our Cafe is seeking a Guest Service Associate to provide exceptional customer service to our guests. The Guest Service Associate will be responsible for greeting guests, answering questions about the menu and ensuring overall satisfaction about their order. Welcome all our Guests with a smile, friendly and professional approach at all times. Engage each...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. - Welcome guests in a friendly and...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities, and services, thus enhancing the guest experience. The position is...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Welcome guests in a friendly and professional manner '¢ Engage each guest as a unique individual and listen attentively to their requests '¢ Manage and maintain queue lanes efficiently '¢ Sell tickets and other products via a computerized Point of Sale (POS) system '¢ Collect payments/make change by accepting cash, vouchers, credit card and listed...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    JOB SCOPE: - '‹Welcome guests in a friendly and professional manner - Engage each guest as a unique individual and listen attentively to their requests - Manage and maintain queue lanes efficiently - Sell tickets and other products via a computerised Point of Sale (POS) system - Collect payments/make change by accepting cash, vouchers, credit card and...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Welcome guests in a friendly and professional manner - Engage each guest as a unique individual and listen attentively to their requests - Manage and maintain queue lanes efficiently - Sell tickets and other products via a computerised Point of Sale (POS) system - Collect payments/make change by accepting cash, vouchers, credit card and listed foreign...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Job Scope: - Welcome guests in a friendly and professional manner - Engage each guest as a unique individual and listen attentively to their requests - Manage and maintain queue lanes efficiently - Sell tickets and other products via a computerised Point of Sale (POS) system - Collect payments/make change by accepting cash, vouchers, credit card and listed...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Job Scope: - Welcome guests in a friendly and professional manner - Engage each guest as a unique individual and listen attentively to their requests - Manage and maintain queue lanes efficiently - Sell tickets and other products via a computerised Point of Sale (POS) system - Collect payments/make change by accepting cash, vouchers, credit card and listed...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    **Essential**: - Higher secondary or equivalent - Minimum 1-year operational experience in a guest or customer service setting - English proficiency (spoken & written) - Basic computer knowledge - Ability and genuine willingness to entertain/engage guests - Flexibility - High levels of respect and integrity **Desirable**: - Theme park/water park...

  • Guest Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...


  • Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...


  • Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    We are looking for a Guest Services Operative to be the key interface between organization and the customers using the facilities within the complex. Undertake day-to-day operational duties as assigned by the duty manager while providing a high standard of guest services within the facility. Visa & Health insurance will be provided. **Requirements**: -...

  • Guest Service Agent

    3 months ago


    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist - Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals and personal development plans - Engender a culture of positivity and...


  • Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**25004347 **Job Category**Rooms & Guest Services Operations **Location**Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Inbound Guest Services Agent is to provide our Guests with a world class service according to our Yas Island guest experience ethos. He/she will create memorable vacation planning experiences utilising exemplary sales techniques, solid guest service skills, and strong attention to detail. Meeting or exceeding established booking conversion rates, average...


  • Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    **Location**: Conrad Abu Dhabi, Etihad Towers Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. **Responsibilities**: -...


  • Abu Dhabi, United Arab Emirates TASCoutsourcing Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...