Guest Services Operative

3 days ago


Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

We are looking for a Guest Services Operative to be the key interface between organization and the customers using the facilities within the complex. Undertake day-to-day operational duties as assigned by the duty manager while providing a high standard of guest services within the facility. Visa & Health insurance will be provided.

**Requirements**:

- Minimum Qualifications: A diploma or secondary school leaving certificate is desirable.
- Minimum Experience: Minimum of 2 years in similar customer related environment - Customer Service
- Must have an experience in events.
- Must be an Immediate Joiner

**Responsibilities**:

- Provide a range of reception service duties
- Attend to customer’s requirements and questions
- Share information regarding the services available in the facility
- Renting out equipment and assigning facilities to customers
- Collecting payment following financial procedures
- When required checking of customers tickets related to services to be provided
- Giving safety instructions to the customers and helping them with various systems
- Reporting faults to maintenance staff
- Answering and making phone calls in appropriate manner
- Taking reservations and organising bookings
- Maintain and manage customer’s data and ensure accurate records
- Record and track customer’s complaints and feedback
- Report on customer issues to management
- Share knowledge and ideas to improve the service offered by the company
- Full responsibility for the customer services within each of the facilities
- Ensure all cash and payment processes are followed
- To ensure all promotions and cross selling of activities within company take place
- Assisting other team members
- Ensuring the customer has an enjoyable experience at company

**Salary**: AED3,500.00 - AED4,000.00 per month

Application Question(s):

- Can you join immediately?
- Do you have an experience in a Event, Convention and Exhibition Centre in a similar role?
- Are you okay with AED3,500-4,000 salary range?

**Experience**:

- Customer service or Guest relation: 2 years (preferred)



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