Noc Operator

6 months ago


Abu Dhabi, United Arab Emirates Injazat Full time

Overview:
Seeking a quick-thinking, qualified NOC Operator to take control of uptime and availability of Core42 services across all cloud solutions through 24/7 troubleshooting & monitoring, own Core42’s core datacenter network, and manage the standards, security, sustainability, deployment, and operations of its current and future networks.

You will get to showcase your technical expertise and troubleshooting skills at one of the UAE’s fastest growing, high-visibility, high-tech, AI-centric organizations.

**Responsibilities**:
You will support the Network Operations Manager in monitoring Core42’s networks, systems, storage, and datacenters using a wide variety of tools within a consolidated 24x7 Network Operations Centre.
- Manage and maintain Data Centre network, servers, and systems across multiple vendors, such as Cisco and Palo Alto.
- Perform network monitoring via systems such as Zabbix, Grafana, and Graylog.
- Diagnose, document, and escalate issues, ensuring end-to-end service provisioning.
- Participate within a 24x7 rotating duty shift roster.
- Coordinate with internal teams, field technicians, third-party suppliers, and ISPs.
- Create, update, and route trouble tickets, adhering to established workflows, ITIL and ISMS best practices.
- Provide critical service outage notifications and escalate issues for timely resolution.
- Monitor network status, offer support for network-related and hardware issues, monitor system alerts, and maintain customer relationships.
- Adherence to compliance policies, procedures & quality standards. Optimize the number of existing processes and solutions, ensuring turnaround time in trouble shooting and customer NPS expectations are achieved.

Qualifications:

- Experience as Network Engineer or Network Operations Centre Operator.
- Experience in assurance and/or fulfilment role within NOC.
- Capability to operate in a 24/7 shift allocation roster.
- Solid understanding of OSPF, ISIS, BGP, L2VPN, and L3VPN.
- Strong verbal and written communication skills in English, along with proficient computer literacy.

***

**Ideally, you’ll also have**
- Previous experience in NOC for Data Centre or IP/MPLS.
- Hands on experience with Cisco IOS-XE and Palo Alto equipment.
- Hands on experience with Zabbix and Graylog.
- Hands on experience with other network vendors.

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

**What working at Core42 offers**

**_ Culture:_** An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

**_ Career:_** Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

**_ Work-Life:_** A hybrid work policy to strike the perfect balance between office and home.

**_ Rewards:_** A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

**If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.


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