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CRM Manager

3 months ago

Dubai, United Arab Emirates ParkerConnect Full time

**Duties and Responsibilities**
**1.Drive and develop the CRM strategy to support the brands under the division’s umbrella to grow with a customer centric approach and marketing automation.**
**2.Strategize - Build the CRM Roadmap with set KPI’s to improve the customer lifetime value**
**3.Scope - Generate insight into customer segments for use within business development and other CRM initiatives**
**4.Campaign Management - Support the management of business development activities by: Identifying growth, cross sell, up sell and retention opportunities within the database**
**5.Customer - Create and develop database segmentation profiles to enhance innovative customer information data solutions in line with business objectives**
**6.Processes - Closely monitor internal processes and capabilities of the Marketing Database to ensure data is securely managed via information and reporting**
**7.Data Management - Formulate, implement, and enforce proper data collection policies and procedures to support business goals and CRM vision**
**8.Strategic Input - Liaise with key and senior stakeholders in order to maintain an evolution of information needs, providing sound advice and recommendations with reports to support business goals**
**9.Profiling - Establish the necessary criteria to proactively detect opportunities within the business and the database to streamline activity**
**10.Analyze - evaluate the performance of published CRM content for recommendations for future CRM campaigns**
**11.Be a fresh thinker—make suggestions and bring forth ideas to grow and expand the creative practice and bring to bear best in class work and thinking**
***
**Requirements and Qualifications**
**1.Proven track record of hand on experience in CRM**
**2.English speaking, Arabic is a benefit**
**3.Strong communication skills**
**4.A profile that combines creativity, technical and managerial skills**
**5.Proactive work ethic**:
**Min Experience**:
5 Years

**Salary**:
AED 16000

**Temp/Perm**:
Permanent

**Location**:
Dubai

**Posted Date**:
March 12, 2024