Transport Operations Executive

6 days ago


Dubai, United Arab Emirates ROYAL SMART LIMOUSINE Full time

Royal Smart Limousine (RSL), a premier luxury transportation provider based in Dubai, UAE, is seeking a **Transport** **Operations Executive** to join our innovative and fast-paced team. Renowned for setting industry benchmarks, RSL delivers exceptional limousine services to corporate clients, emphasizing professionalism, customer satisfaction, and operational excellence.

**Key Responsibilities**

As an Operations Executive, you will play a critical role in ensuring efficient and seamless operations for our corporate clientele. Your duties will include:
**1. Coordination & Communication**
- Collaborate with corporate clients, suppliers, and internal teams using platforms like **ODOO** and **RSL Web Booker** for efficient communication.
- Manage client bookings, respond to inquiries, and resolve concerns promptly.

**2. Booking & Scheduling**
- Handle the booking and scheduling of limousine services, ensuring timely and successful service delivery.
- Assign drivers, track booking statuses, and ensure completion with updates in the system.

**3. Client Relationship Management**
- Build and nurture strong relationships with B2B clients by understanding their needs and ensuring exceptional customer service.

**4. Problem Solving**
- Address operational challenges during service delivery, demonstrating professionalism and quick decision-making.

**5. Data Management**
- Maintain accurate client, booking, and payment records using **ODOO** and other internal tools.

**6. Process Improvement**
- Identify and implement process improvements, gathering feedback from clients and teams to enhance efficiency.

**7. Coordination with Chauffeurs & Dispatch**
- Ensure seamless coordination for service execution, including timely pickups and drop-offs for clients.

**8. Monitoring Bookings & Reservations**

**9. Promo Code Management**
- Coordinate with marketing to manage promotional codes, boosting app bookings and maintaining updated records in **ODOO**.

**10. Customer Support**
- Follow up on late bookings, assign cars appropriately, and address customer inquiries or app-related issues.

**11. Reporting & Analytics**
- Generate reports and analyze key metrics to identify trends and areas for improvement.

**12. Training & Support**

**Qualifications**
- Bachelor’s degree in a related field.
- Proven experience in operations or a similar role.
- Proficiency in software like **ODOO** and internal booking systems.
- Strong communication, problem-solving, and customer service skills.
- Ability to thrive in a fast-paced, high-pressure environment.
- Excellent attention to detail and a commitment to data integrity.

**Why Join RSL?**

If you are a detail-oriented professional passionate about delivering excellence and optimizing operations, we would love to hear from you.

Pay: AED4,000.00 per month


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