Head of Operations

3 weeks ago

Dubai, United Arab Emirates Serco Plc Full time

Head of Operations - Transport
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity
The key purpose of this role is to provide support to the Operations Director in executing the operations of the Transport sector across the Middle East. The aim is to drive the operational excellence programme for existing, and any new contracts, while striving for organic growth, especially in Total Airport Services. Working closely with Contract Managers; understanding and delivering our financial commitments and budgets is critical. You will provide oversight of all aspects of the sector people & operations, including internal / external client and vendor stakeholder management and delivery of world-class, value add reporting to the business. In addition you will ensure budgets and forecasts for transitions are met and ensure awareness of all issues that may materially impact the financial performance and report accordingly and own transitions for the sector as we execute on our strategy across both the UAE & Saudi.
You will be responsible for overall execution of Transport business plan. Responsible for the control of all people deliverables, plans, policies and strategies related to the operations included but not limited to Top Ten Battles, OE, Nationalisation & Innovation Sprint. The individual will work closely with Operation Director Transport.
This role would suit a commercially savvy individual with the ability to understand complex systems. A mature, proactive and responsible approach with excellent attention to detail, initiatives and problem-solving capability. You will have the ability to influence senior leadership and establish and maintain collaborative partnerships, as well as an in-depth ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Key Accountabilities
Play a proactive role in shaping the Transport strategy
Develop, own and implement plans that will deliver business strategy to maximum effect including Top Ten Battles.
Develop and maintain strategic alliances with key stakeholders both internal and external to the organisation including clients and service providers to maximise performance and organisational reputation.
Work with the contract managers to ensure they understand and adopt the strategy and plans, involving the members as appropriate, and are motivated to achieve their objectives.
Ensure outstanding Transport teams are recruited, professionally managed and developed and behave in accordance with the Governing Principles.
Accountable for the overall efficiency and effectiveness of services provided to clients.
Support management and reporting of delivery against Managed Services and KPI's.
Deliver continuous improvement and efficiency initiatives [Operational Excellence & Innovation Sprint drive], providing tangible data and reporting which compares performance across the contracts.

Specific Requirements
Degree holder in a related discipline
Stakeholder Management, People Management & Operational Capabilities
Programme management skills, ability to lead and execute multiple projects and initiatives concurrently under tight deadlines
Financial understanding (delivering against budgeting & forecasting)
Ideally 7+ years of experience of working in a similar operational environment, within a leadership position
Understanding of the transport and/or aviation industry
Contractual and commercial experience in dealing with clients and suppliers

What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: Competitive monthly pay and allowances that are commensurate with the role and industry standards Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. As a global organization, we offer a vast array of career paths for our employees to c

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