Operation Executive
6 months ago
Job Title: Operations Executive - Customer Service and Fleet Management
Job Summary: As an Operations Executive specializing in Customer Service and Fleet Management, you will play a pivotal role in ensuring the seamless coordination between customer satisfaction and the efficient operation of the company's fleet. Your responsibilities will encompass managing customer inquiries, overseeing fleet logistics, and implementing strategies to enhance overall service quality.
Any Nationality
Experience :1 to 2 years
Accomodation will provide
Key Responsibilities:
Customer Service Management:
Oversee the customer service department, ensuring prompt and effective resolution of customer inquiries and concerns.
Develop and implement customer service policies and procedures.
Monitor customer feedback and implement improvements to enhance the customer experience.
Fleet Logistics Coordination:
Collaborate with fleet management teams to optimize vehicle deployment and scheduling.
Ensure timely and efficient delivery of services to meet customer expectations.
Implement systems for real-time tracking and reporting of fleet activities.
Driver and Fleet Performance:
Manage driver and fleet performance, ensuring adherence to safety protocols and delivery timelines.
Implement training programs to enhance driver skills and customer interaction.
Utilize performance metrics to identify areas for improvement and implement corrective actions.
Customer Relationship Management:
Cultivate and maintain strong relationships with key customers and stakeholders.
Address customer concerns and work collaboratively with internal teams to resolve issues.
Implement strategies to increase customer loyalty and retention.
Compliance and Quality Assurance:
Ensure fleet operations comply with relevant regulations and industry standards.
Implement quality assurance measures to uphold service standards.
Conduct regular audits to identify and address operational issues.
Data Analysis and Reporting:
Utilize data analytics to gather insights into customer satisfaction and fleet performance.
Qualifications and Skills:
Bachelor's degree
Proven experience in customer service and fleet management roles.
Strong leadership and communication skills.
Knowledge of transportation regulations and customer service best practices.
Proficiency in using customer relationship management (CRM) tools.
Familiarity with fleet management software and logistics optimization tools.
Problem-solving and decision-making abilities.
Ability to work collaboratively in a dynamic environment.
**Salary**: AED3,000.00 - AED3,500.00 per month
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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