Bodyshop Operations Manager

3 months ago


Dubai, United Arab Emirates XA Group Full time

**Responsibilities**:

- ** Technical Duties**:

- Inspect damaged vehicles to assess the extent of damage and determine the necessary repairs. Oversee and verify repair estimates created by the service advisor, including labour costs and required parts.
- Lead and manage the day-to-day activities of the bodyshop, ensuring that all repair and paint jobs are completed to the highest standards.
- Work closely with technicians to provide guidance and training on best practices in repair and painting techniques.
- Implement a quality control system to track and reduce repeat repairs.
- Develop and implement SOPs for repair and paint jobs.
- Introduce continuous improvement initiatives to enhance quality and reduce waste.
- Manage parts and paint inventory, ensuring timely orders to avoid delays.
- Conduct inventory audits and negotiate with suppliers to reduce costs.
- Track parts and materials usage to minimize waste.
- ** Manpower**:

- Recruit, train, and retain skilled technicians.
- Provide training and guidance to technicians on best practices.
- Manage the holiday calendar for bodyshop technicians, ensuring adequate coverage throughout the year to meet operational demands.
- Implement employee performance management processes.
- ** Financial**:

- Manage petty cash and prepare the annual budget with the Bodyshop accountant.
- Collaborate with accounts for accurate invoicing and financial reconciliation.
- Forecast manpower and equipment needs.
- Implement cost-reduction strategies.
- ** Customer and Client Relations**:

- Act as the primary point of contact for clients, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
- Develop and implement customer retention strategies, including loyalty programs, referral incentives, and service packages.
- Build and maintain strong relationships with existing clients while actively seeking new business opportunities.
- ** Reporting and Compliance**:

- Provide regular updates to senior management on the performance of the bodyshop and any areas of concern.
- Ensure strict adherence to health and safety regulations.
- Maintain accurate records of all bodyshop activities, including repair estimates, invoices, purchase orders, and customer communications.

**Requirements**:

- 1. Bachelor’s degree in Automotive Engineering, Business Management, or a related field (preferred).
- 2. Minimum of 5 years of experience in a Bodyshop management role or similar position within the automotive industry in UAE. Preferably someone with a large company’s experience
- 3. Familiarity with industry standards and regulations related to automotive repairs, such as OEM (Original Equipment Manufacturer) guidelines, to ensure that all work meets required standards
- 4. Certifications in automotive repair or related fields, such as ASE (Automotive Service Excellence) certification, can be an advantage.



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