General Manager Operations
7 months ago
_**This position is only for individuals with European or American experience in the Automotive Industry.**_
**Position Overview**:
**Responsibilities**:
Strategic Planning and Execution:
- Develop and implement strategic plans to achieve business objectives, profitability, and growth targets.
- Analyse market trends, identify opportunities for expansion, and develop strategies to stay ahead of the competition.
- Set performance goals, monitor key performance indicators (KPIs), and take necessary actions to drive operational efficiency and productivity.
Operations Management:
- Oversee all aspects of garage operations, including maintenance, repairs, detailing, and customer service.
- Ensure adherence to high-quality standards and best practices in service delivery and customer satisfaction.
- Manage workflow, prioritize work orders, and allocate resources effectively to optimize productivity and meet customer demands.
- Monitor inventory levels, implement inventory control measures, and ensure availability of necessary parts and supplies.
Team Leadership and Development:
- Lead, motivate, and inspire a diverse team of technicians, mechanics, and support staff to achieve operational excellence.
- Set clear expectations, provide coaching and guidance, and conduct performance evaluations.
- Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
- Identify training needs, provide necessary training opportunities, and develop succession plans.
Customer Relationship Management:
- Ensure exceptional customer service standards are met and maintained throughout all customer interactions.
- Handle customer inquiries, complaints, and escalations in a timely and professional manner.
- Build and maintain strong relationships with customers, addressing their needs and ensuring their satisfaction.
- Implement customer feedback mechanisms and utilize feedback to drive continuous improvement.
Compliance and Safety:
- Ensure compliance with all relevant industry regulations, safety standards, and legal requirements.
- Develop and enforce policies and procedures to ensure a safe and secure working environment.
- Conduct regular audits and inspections to assess compliance and implement corrective actions as necessary.
**Qualifications and Skills**:
- Bachelor's degree in Business Administration, Automotive Engineering, or a related field (MBA preferred).
- Proven experience in a management role within the luxury automotive industry, preferably in a Luxury Bodyshop or service centre.
- Strong knowledge of Luxury automotive repairs, maintenance, and detailing processes.
- Exceptional leadership and people management skills, with the ability to inspire and motivate a team.
- Strategic thinking and problem-solving abilities to drive operational improvements and overcome challenges.
- Excellent communication and interpersonal skills to interact with customers, employees, and stakeholders effectively.
- Business acumen and financial management skills to oversee budgets, profitability, and cost control.
- Proficiency in industry-specific software and systems for garage operations and customer relationship management.
- Strong commitment to quality, safety, and customer satisfaction.
- Flexibility to work extended hours, including evenings and weekends, as needed.
Being led by the team of experts with over 35+ Years of optimal experience in restoration & detailing of high-end super cars and premium automobiles in the Middle East, we at Auto AK7 excel in our niche quality and unmatched service delivery to remain competitive and innovative in industry.
Our state-of-the-art Showroom facility, located in the heart of Dubai, offers a wide range of services that is swiftly managed by dedicated team of highly skilled and trained technicians.
We set our standard apart by using cutting-edge-technology and advance equipment & tools to carry out detail diagnosis and precision detailing, restoration & repairing of all kinds of high-performance vehicles.
**Job Types**: Permanent, Full-time
**Salary**: Up to AED20,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in managing luxury automotive operations, including repairs, bodykits, mechanical, maintenance, painting and detailing? If so for how many years?
- Do you have experience in Europe or Americas in the Automotive Industry?
- Do you have a passion for the Luxury Automotive Business?
- What is your current Visa Status?
**Education**:
- Bachelor's (required)
**Experience**:
- Luxury Automotive: 10 years (required)
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