British Guest Relation Manager

5 days ago


Dubai, United Arab Emirates Kingsmen Agency Full time

Must be British native.

Guest Relations Manager duties and responsibilities
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team’s performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule daily

Guest Relations Manager requirements
- Proven working experience as guest relations manager
- Working experience in hospitality
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity and interest in industry’s latest trends
- Hands on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
- BS degree in hospitality management, business administration or related field

**About Kingsmen Agency**:
Kingsmen Agency is a 360 marketing and advertising management company based in the UAE. We are one of the best leading marketing management agencies in Dubai with clients & staff worldwide from Dubai to Egypt, Ukraine, Lebanon & UK. Our company provides excellent digital marketing and social media management services to various industries. We create, plan and manage top-performing digital campaigns for any business to aid growth and help achieve their goals efficiently. We provide our clients with creative content that informs, entertains, and provides value to their audiences. We strive to accelerate business growth for our clients using our mastery of digital technologies.


  • Cdp - British Cuisine

    7 months ago


    Dubai, United Arab Emirates Byblos Full time

    **Company Description** Byblos Hospitality Group, located in Dubai, United Arab Emirates, is dedicated to delivering superior results to its owners, investors, partners, and guests through personalized service developed by understanding and respecting the different cultures in such a cosmopolitan country. The group's portfolio includes six luxurious hotels,...


  • Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** The iconic **Queen Elizabeth II (QE2)** is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the...

  • Head Chef

    7 months ago


    Dubai, United Arab Emirates Byblos Full time

    **Company Description** Byblos Hospitality Group, located in Dubai, United Arab Emirates, is dedicated to delivering superior results to its owners, investors, partners, and guests through personalized service developed by understanding and respecting the different cultures in such a cosmopolitan country. The group's portfolio includes six luxurious hotels,...


  • Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time

    **Job Title**: Guest Relations Manager **Job Summary**: The Guest Relations Manager is responsible for ensuring that all guests have a memorable and enjoyable experience by providing high-quality service. This role involves overseeing guest relations operations, handling guest feedback, and leading a team to meet the needs and expectations of guests. **Key...


  • Dubai, United Arab Emirates WeSource Full time

    **Job Description: Guest Relations Manager (Holiday Home Industry)** **Location**: Dubai **Industry**: Hospitality & Holiday Homes **Employment Type**: Permanent **Salary**: AED 5,000 - AED 7,000 **Overview**: **Key Responsibilities**: - Oversee guest relations and ensure high levels of guest satisfaction. - Address guest complaints, special requests, and...


  • Dubai, United Arab Emirates DURRANI HOLIDAY HOMES Full time

    **Job Title: Guest Relations Manager** **Location**: Dubai, UAE **Company**: Durrani Holidays Homes **Reports to**: General Manager **Position Overview**: **Key Responsibilities**: **Guest Experience Management**: - Serve as the primary point of contact for all guest inquiries, requests, and feedback. - Ensure that all guest interactions, both in-person...


  • Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay for our Holiday homes. **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival by our GSA - Monitor daily bookings and ensure...


  • Dubai, United Arab Emirates B7 Consultancy Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...


  • Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...


  • Dubai, United Arab Emirates Kerzner International Resorts Full time

    Manager, Guest Relations (7961) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates The First Group Full time

    Overview: Welcome to Soluna Restaurants and Beach Club The Palm, an oasis of warm hospitality and rejuvenating beachside relaxation. Here, amidst the Mediterranean-style pool, guests can bask in the sun on plush loungers or unwind in private cabanas. With access to a secluded beach, Soluna promises uninterrupted vistas across the world-famous Palm Jumeirah,...

  • Guest Relations

    7 months ago


    Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    **Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24166227 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24091211 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...


  • Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Guest Relations Manager** As a Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...


  • Dubai, United Arab Emirates Avani Full time

    Company Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....


  • Dubai, United Arab Emirates Exclusive Holiday Homes LLC Full time

    This job is about sales and building relationships! Exclusive Holiday Homes LLC - Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared, and service guests with our best in class guest relations...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    **KEY DUTIES AND RESPONSIBILITIES** - To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. - To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. - To oversee...


  • Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...