Bilingual Application/helpdesk Support
7 days ago
**Bilingual Application/Helpdesk Support: (Arabic National)**
**Application Support & Troubleshooting**
- Initial triaging and reviewing the tickets from (Ivanti or ServiceNow) and making sure Incident/service request is in English with full info
- Provide technical support for business
- Act as a liaison between end-users and the development/IT teams for issue resolution.
- Follow up on ticket closure with the vendor (PS) within SLA
- Identify common incident (pattern and repetition)
**User Support & Training**
**Incident Management & Escalation**
- Log and track incidents, ensuring timely resolution or escalation when necessary.
- Follow up with users to ensure their issues have been satisfactorily resolved.
**Documentation & Reporting**
- Maintain accurate records of issues, fixes, and resolutions.
- Document support procedures, troubleshooting guides, and FAQs for users.
**Job Types**: Full-time, Permanent
Pay: AED6,000.00 - AED8,500.00 per month
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