Guest Relation Supervisor
3 months ago
We are looking for a **Guest Relation Supervisor for handling Meal plans** to join our team at Eatwell Restaurant.
Summary of Responsibilities: Reporting to the F&B Operations Manager, responsibilities and essential job functions include but are not limited to the following:
- Bilingual proficiency in Arabic and English preferred
- Promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
- Assist the Assistant Manager and operations Manager in the day-to-day operations of Restaurants and meal plan. Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Meal Plan orders in accordance with policies and procedures adopted by the company.
- Supervise the F&B team in all aspects of the department and ensure service standards are followed.
- Ensure that all necessary work is completed on time, within budget guidelines, and according to company standards.
- Oversee and handle meal plan operation including and not limited to sales, clients onboarding, report, menus and client satisfaction.
- Prepare and manage reports, manuals, correspondence and other documents using a database or word processing.
- Handle guest concerns, reacting quickly and professionally.
- Assigning tasks to other employees on a regular basis.
- Have full knowledge of all menus and promotions.
- Follow outlet policies, procedures and service standards.
- Follow all safety and sanitation policies when handling food and beverage.
- Other duties as assigned by management.
**Knowledge, Skills & Abilities**
- Previous Food and Beverage leadership experience preferred
- Previous Point of Sale system experience required
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
**Job Types**: Full-time, Permanent
Pay: AED4,500.00 - AED4,501.00 per month
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