Guest Relations Supervisor
4 weeks ago
**Harmony Medical Group** is looking for a passionate **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience.
**Responsibilities**
- Oversee the guest relations team and ensure a high standard of customer service.
- Act as the main point of contact for patients and visitors, addressing inquiries, concerns, and feedback.
- and manage patient reservations, ensuring accuracy and timely responses.
- Coordinate with various departments to fulfill guest requests and special arrangements.
- Implement and maintain patient satisfaction programs and initiatives.
- Conduct regular training sessions for staff to enhance patient service skills.
- Handle and resolve escalated patient/guest issues in a professional and effective manner.
- Monitor online reviews and feedback, responding and addressing concerns as needed.
- Gather and analyze guest feedback to identify areas for improvement.
- Contribute to creating a positive and welcoming atmosphere for guests/patients
**Requirements and Skills**
**- **Bachelor Degree in Business Administration or graduated in Dentistry.
- A minimum of **1 year experience as a Guest Relation Supervisor **and/or **2 years' experience in Dental settings.**
- **High level of integrity and professionalism**
- Excellent communication and interpersonal skills
- Strong leadership and organizational abilities
- Ability to handle guest/patient issues with diplomacy and resolution
- Knowledge of customer service best practices and medical industry standards
**Job Types**: Full-time, Permanent
Pay: Up to AED7,500.00 per month
Application Question(s):
- Are you an immediate joiner?
**Education**:
- Bachelor's (preferred)
**Language**:
- Arabic and English (required)
Work Location: In person
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