Guest Relations Supervisor

4 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Relations Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record in a Luxury Hotel environment, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
- In-depth Knowledge of Guest Relations, Local Attractions and Industry Trends.
- Next-Level Supervisory and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Hands-on attitude fueled by a 'Can-Do' spirit.

**Key Responsibilities**
- Delivers unparalleled Guest Relations Services, ensuring each Guest's stay is Personalised and Unforgettable.
- Coordinates and Supervises the daily operations of the Guest Relations Team, cultivating a collaborative and high-performance Work Environment.
- Provides visionary leadership in the Development and Implementation of innovative Guest Relations Programmes aimed at Elevating Guest Satisfaction to the next level.
- Manages and promptly Resolves Guest Inquiries and Concerns, ensuring a Seamless and Positive Experience.
- Engages with Guests, delivering Assistance and Information about the hotel's Services, Amenities, and Local Attractions.
- Initiates proactive and engaging conversations, offering Bespoke Recommendations and creating Sensational Experiences that leave a lasting impression.
- Takes charge of Guest Celebrations/Events, enhancing Department Revenue by providing Premium and Curated Setups.
- Conducts regular Training Sessions for the Guest Relations Team, ensuring they are well-versed with the latest trends and service standards.
- Collaborates seamlessly with other departments to ensure a Boundary-Breaking and Industry-Leading Guest Experience.
- Collaborates with Local Vendors and Partners to secure exclusive, hand-crafted offerings for guests, maintaining an up-to-date knowledge of the surrounding area's Hottest Attractions.
- Implements and upholds strict Security and Confidentiality protocols, handling guest information and requests with the utmost discretion.
- Keeps abreast of Industry Trends, continuously seeking opportunities to enhance Guest Relations Services offered at the forefront of luxury hospitality.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Com

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