Elv Operations Executive

2 weeks ago

Dubai, United Arab Emirates Secure Track Information Technology LLC Full time

Our Company is seeking to hire an ELV Operations Executive to manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department.

**RESPONSIBILITIES**:

- Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline.
- Manage the customer’s expectations in terms of service offering delivery.
- To be the Single Point of Contact (SPOC) for customers for on-going operations and projects.
- Act as a further escalation point for the Team Lead.
- Provide recommendation and execute improvement plan for managed Services (Service Assurance, including Risk Management)
- Interface with customers on a need basis for service improvement and recovery
- Ensure QA performs for the team and take action when necessary.
- Manage and ensure team operation within budget.
- Manage staff that are stationed at the sites.
- Participates in the development, implementation, communication and enforcement of policies, processes, procedures, standards, and guidelines.
- Involve with Team Leads to strategize on duty rostering or scheduling.
- Conduct regular review with Team Leads on team performance, management direction and announcement.
- Manage the development of staff while identifying suitable training for them, promote talent development, and staff retention.
- Report to management on any issue that could significantly impact the business / operation.
- Technical & coordination meeting with customer, consultant & Main contractor.
- Conduct site survey, Programming & Commission of security systems.
- Coordination of preparing rooting drawing, As-Built, Schematic & elevation drawing with design team.
- Monitor project process, equipment’s schedule & material arrangement.
- Plan on manpower strategy in the event work progress slow.

**SCOPE OF WORK**
- Structured cabling system (fiber and utp)
- Video surveillance system
- Intruder alarm system
- Time Attendance and Access control system
- Gate barrier system
- GPS Vehicle tracking system.
- AV System
- People counting system
- Home & Office Automation system
- EAS Anti-theft antenna systems
- AMC support services
- Managed IT support services

**REQUIREMENTS**
- Bachelor Degree (Electrical and Electronics)
- Min. 4-6 years of relevant experience

**Salary**: AED3,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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