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Revenue Growth Manager

5 months ago


Dubai, United Arab Emirates Chalhoub Group Full time

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**About the role**

Reporting to the Managing Director and in charge of omnichannel sales for the brand, the **Revenue growth Manager (RGM) **will be responsible for facilitating and optimizing decision-making through omnichannel studies carried out in close collaboration with all of the brand's channels. The aim of this role will be the optimization of total investments to maximize the return on investment.

**What you'll be doing**
- Build decision support tools & analysis to redefine our distribution strategy in order to include each channel in L’Occitane Middle East’s overall strategy (analysis on the cannibalization or not of channels, identification of POS at risk)
- Definition of precise KPIs allowing each channel to find "its place" and avoid any risk of "internal competition": clarify the role of retail vs. distribution; challenge our presence in certain selective chains; own website vs. Market place and assess offline & online business opportunities
- The RGM will be responsible for understanding the expectations of each channel and building reports that allow a better reading of our performance while promoting an omnichannel approach and therefore exchange between our different sales departments.
- The RGM will also receive many Adhoc requests that must be prioritized according to the strategy adopted and always maintaining an omnichannel approach to our data.
- The RGM will also have to participate in the "training" of certain teams on the existing tools to guarantee the right level of autonomy of the teams
- The RGM will also be solicited on a (non-exhaustive) list of cross-functional topics such as:

- The clustering of our retail network based on the profile of our customers linked to the shops
- Optimization of our CAPEX to maximize the ROI of our investments
- Omnichannel strategy of our assortment
- Price positioning and competition analysis
- Gray market analysis
- Preparation of Budget analyzes (including ARC vision)

Create and maintain customer and sales dashboards with Visualizations that impart large volumes of information at a quick glance and provide automated tailor-made insights
- Introduce tailor-made methodologies to effectively track performance, goals and campaigns and decrease time taken to action insights and allow seamless inter-department cooperation and access
- Predicting and forecasting potential outcomes as well as “Return on Investment”, to support internal decision making when launching or evaluating new channels, products and Brands.
- Analyzing customer behaviour across the touch points and steps of the customer journey and feed to the management team to take necessary decisions and actions
- Fully responsible for designing, analysing, and presenting primary and secondary market research projects (Qualitative, Quantitative, offline, online, ad hoc, longitudinal, co-creation, etc.)
- Communicate action orientated insights to the business to inform strategy and plan through qual/quant synthesis and compelling/visual storytelling

**What you’ll need to succeed**
- Graduate of a business school or equivalent
- Analytical and visualization approach that is always customer-oriented
- Strong command of Excel, Table & understanding of P&L / financial indicators.
- Proactive, take initiatives, autonomous, willing to move the l