Front Office Supervisor at Voco® Dubai The Palm

2 weeks ago


UAE, United Arab Emirates voco Full time

**About Us**

Welcome to voco, IHG’s new upscale brand.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Becoming part of the family, everyone’s a host

Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.

voco Dubai Palm Jumeirah is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts.

**Your day to day**

As Front Office Supervisor, you will lead the shift for Front Office operations while also keeping an eye on the other operational departments. Your focus is always to make sure our guests feel welcome and can enjoy the voco life.

**You are responsible for**:

- Effectively supervise all services provided at the Front Office, that these are always available and are carried out efficiently as per Departmental Operations Manual.
- Supervise responsible usage of all available systems and equipment at Front Office including PMS(Property Management System), credit card machine, key system, etc.
- Take endorsement from previous shift, follow up on any outstanding matters and ensure the delivery/completion of service.
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Ensuring all procedures regarding safety & security are updated and followed closely.
- In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
- Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night.
- Living the voco brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.

**What we need from you**
- Passion for hospitality and guest experience
- Knowledge of PMS system Opera is an advantage.
- Two years of supervisory experience in an operations role within a hospitality environment.
- Strong organizational, task-management, leadership, creativity and presentation skills.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
- Excellent communication skills

**What we offer**

We’ll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics

We are an equal opportunities employer.


  • Front Desk Agent

    4 weeks ago


    UAE, United Arab Emirates voco Full time

    At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make the most of....


  • UAE, United Arab Emirates voco Full time

    About us Welcome to voco, IHG’s new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable....

  • Room Attendant

    3 weeks ago


    UAE, United Arab Emirates voco Full time

    **About us** At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make...


  • UAE, United Arab Emirates voco Full time

    **About Us** Welcome to voco. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people...


  • UAE, United Arab Emirates voco Full time

    **About Us** Welcome to voco, IHG’s new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable....


  • UAE, United Arab Emirates voco Full time

    **About us** At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make...

  • Sous Chef

    2 weeks ago


    UAE, United Arab Emirates voco Full time

    **About us** At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make...

  • F&b Assistant

    2 weeks ago


    UAE, United Arab Emirates voco Full time

    **F&B Assistant (Pool Bar Attendant) at voco Dubai The Palm** **About Us** Welcome to voco, IHG’s new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their...


  • UAE, United Arab Emirates voco Full time

    **Food & Beverage Assistant (Russian Speaking) at voco® Dubai The Palm**: **About Us** Welcome to voco, IHG’s new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are...

  • General Manager

    1 week ago


    UAE, United Arab Emirates voco Full time

    **Role Purpose** As General Manager of Voco Dubai you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. **Key...


  • UAE, United Arab Emirates voco Full time

    **Key Responsibilities**: Share the overall responsibility of proper storing procedures, food orders, food Cost, equipment, sanitation and hygiene with the, Commis Chef’s & Chief Steward and the entire stewarding team. Participate in the preparation of food items according to guest orders of consistent quality following recipe cards, as well as...


  • UAE, United Arab Emirates voco Full time

    At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make the most of....


  • UAE, United Arab Emirates Hotel Indigo Full time

    **About Us** A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings...

  • Front Desk Secretary

    3 weeks ago


    UAE, United Arab Emirates SABIS Network Full time

    Ensuring that all incoming and outgoing telephone calls are handled in an efficient manner. Key Responsibilities: - Greeting all incoming students, families, and guests respectfully and professionally. - Answering phone calls in a professional, pleasant, informed manner for the purpose of providing information and creating a good image of the school. -...


  • UAE, United Arab Emirates InterContinental Full time

    Do you see yourself as a Housekeeping Supervisor for InterContinental® Residence Suites Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and...


  • UAE, United Arab Emirates SABIS® Full time

    Key Responsibilities: - Effectively oversees the SLO® and all activities within the Student Life (SL) Departments; effectively recruits, builds and maintains the SLO® team; ensures successful coordination and cooperation within and among the departments of the SLO® - Inspires all students to join the SLO®, to be active within the school community, and...


  • UAE, United Arab Emirates InterContinental Full time

    Do you see yourself as a Housekeeping Supervisor for InterContinental® Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs....


  • UAE, United Arab Emirates InterContinental Full time

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...


  • UAE, United Arab Emirates InterContinental Full time

    As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on...


  • UAE, United Arab Emirates InterContinental Full time

    Do you see yourself as a Guest Experience Leader for InterContinental Hotel® Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs....