Front Office Night Supervisor at Intercontinental

3 weeks ago

UAE, United Arab Emirates InterContinental Full time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

Your Day to Day

Under general direction of Rooms Manager, responsible for all activities relevant to the Front Office. Tasks include check in/out, rooming of all hotel guests, Room allocation and inventory balancing, foreign exchange, cashiering, Credit Follow up. To ensure efficient running of Front Office operations and that the highest standards of hospitality and welcome are demonstrated on every occasion. Supervise Front Desk agents, and all relevant procedures while on duty. Colleague will be expected to cover night shift regularly.

Some of your main role responsibilities are:

- Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable on where further information can be obtained.
- Ensure all measures are taken to guarantee that guests depart from the hotel with a positive impression of hotel services.
- Attend to guest’s complaints, inquiries and requests, refers problems to Assistant Manager if he/she unable to assist.
- Take personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.
- Handle Group Check In when necessary.
- Is knowledgeable about the different software programs utilized in the Guest Services Department including Opera & Loyalty Connect, but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc
- Monitor the enrolment and correct handling and updating of IHG Rewards Club Membership Responsible and attends to guest’s request of using the service of safety box at all times.
- Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options.

Ideally, you'll have some or all of the following competencies and experience we're looking for:
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including supervisory experience. Must speak fluent English; other languages preferred.

This job requires ability to perform the following:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, specialized training and/or certifications, etc.
- May be required to work nights, weekends, and/or holidays.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself.

We are an equal opportunity employer.

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