Service Advisor

1 week ago


Dubai, United Arab Emirates Royal Swiss Auto Services Full time

Evaluate and receive customer vehicles according to Royal Swiss Auto’s guidelines and procedures.
- Determine customer needs and encode those requirements into CRM.
- Consult and conclude the final agreement of the repairs required and obtain the customer’s signature on the order form.
- Clarify the scope of repair to the customer. Produce damage and repair calculations, and cost estimates using the company CRM.
- Consult the Reception Manager or Senior Service Advisor for support and advice for the correct diagnosis.
- Effectively follow up and oversee progress for each job order in the CRM to meet the agreed deadlines and check parts ordering status on daily basis.
- Cross-check the original customer complaint in the pre-order form against the job card labor operation numbers to ensure agreed repairs are all concluded.
- Prepare the invoice, update the customer on the final payment, and prepare the vehicle for active vehicle handover.
- Inform time for delivery and collection; explain invoice details and advise on future repairs or maintenance needs.
- Contacts customer for days for service follow-up feedback
- Prepare reports to facilitate customer and management review. Highlight technical failures or those depicting performance indicators such as the number of vehicles received, downtime, and repairs carried out.

Service Advisor will be closely working with Customers, the reception manager, and the service team to ensure a high level of customer satisfaction and optimum utilization of workshop premises.

**Salary**: From AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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