Service Advisor
7 months ago
**Role Overview**:
We are actively seeking a competent and performance-driven Service Advisor to join our team. As the first point of contact for customers in the workshop, Service Advisors play a pivotal role in shaping the image of the Service Department, portraying a sense of trust and confidence.
**Responsibilities**:
Ø Promptly ask questions and record customer requests.
Ø Gather accurate details of complaints from customers for swift resolutions in the workshop.
Ø Demonstrate empathy and seek clarification on customer requests.
Ø Assess workshop capacity and commit to delivery times.
Ø Verify invoice accuracy and alignment with the performed work.
Ø Notify customers upon completion of work and agree on pickup times.
Ø Provide clear explanations of the completed job and invoice details, guiding customers to the cashier.
Ø Promote value-added services to enhance customer experience.
Ø Resolve customer concerns promptly, ensuring satisfaction.
**Required Skills for Success**:
Ø A minimum of 3 to 5 years of experience as a Service Advisor in an automotive dealership.
Ø Possess technical knowledge to provide up-to-date technical information in response to customer inquiries.
Ø Demonstrated commitment to excellent customer service, with a willingness to go the extra mile.
Ø Strong communication skills in English, and proficiency in Arabic is an added advantage.
**About the Team**:
This role reports directly to the Reception Manager and involves working in a dynamic workshop environment. Daily interactions with Workshop Supervisors, Controllers, Foremen, and Technicians are integral to the role.
**Qualifications**:
Ø Diploma or Degree from a Technical school, Certificate, or Diploma in Automobile/Mechanical Engineering.
Ø Minimum of 3 to 5 years of experience in the automotive industry or a similar role.
Ø Broad-based knowledge to serve as a reliable consultant is essential for success in this role.
Ø UAE Driving License.
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