Service Desk Analyst

3 weeks ago

Abu Dhabi, United Arab Emirates Embassy of the United States - Abu Dhabi, UAE Full time

Announcement Number:

- Abu Dhabi-2025-003
- Hiring Agency:

- Embassy Abu Dhabi
- Position Title:

- Service Desk Analyst
- Open Period:

- 01/15/2025 - 01/29/2025 Format MM/DD/YYYY
- Vacancy Time Zone:

- GMT+4
- Series/Grade:

- LE - 1805 7
- Salary:

- AED د.إ122,151 /Per Year
- Work Schedule:

- Full-time - 40 hours per week
- Promotion Potential:

- LE-7
- Duty Location(s):
**1**
- in- Abu Dhabi, AE- Telework Eligible:

- No
- For More Info:

- HR Section_
- 000-000-0000_

**Overview**:

- Hiring Path:

- Open to the public
- Who May Apply/Clarification From the Agency:

- This position is open to : All Interested Applicants / All Sources

For USEFM - FP grade is 07. Actual FP salary authorized by Washington D.C.
- Security Clearance Required:

- Public Trust - Background Investigation
- Appointment Type
- Permanent
- Appointment Type Details:

- Marketing Statement:
We encourage you to review the Eight (8) Qualities of Overseas Employees before you apply.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Summary:
**Note**:This position is open for**all interested applicants, including**UAE**n**ationals**, UAE**r**esidents,**non-re**sident** applicants**.**Mission**assists** in obtaining the required residency visa to lawfully work in the UAE**.**

The U.S. Mission in Abu Dhabi is seeking eligible and qualified applicants for the Service Desk Analyst position in the Diplomatic Technology Office.
- Supervisory Position:

- No
- Relocation Expenses Reimbursed:

- No
- Travel Required:

- Not Required

**Duties**:
Participate in DT initiatives as assigned.

**Qualifications and Evaluations**:

- Requirements:
**REQUIRED DOCUMENTS: Applicant MUST provide required documentation. See below the Required Document Tab.**
- Education Requirements:
Bachelor’s degree in Computer Science, Information Systems, Electronics Engineering, Library and Information Sciences, or Applied Mathematics, Statistics /Data Science is required.

**_
- Evaluations:
You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
- Qualifications:
**Experience**:
A minimum of 6 months experience in IT operations or providing Tier 0/1 IT support.

**_

**Language**:
Fluent; speaking/reading/writing in ENGLISH, may include the ability to translate is required.

**_

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
The U.S. Mission offers a competitive compensation and benefits package for local employees.

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.
- Other Information:
**HIRING PREFERENCE SELECTION PROCESS**:
**HIRING PREFERENCE ORDER**
- Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights**
- IMPORTANT: US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

**ADDITIONAL EMPLOYMENT CONSIDERATIONS**
- Current employees serving a probationary period are not eligible.
- Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

**How to Apply**:

- How to Apply:
For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR O

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