IT Service Desk Representative
7 days ago
We are seeking a talented IT Service Desk Agent to join our team at Parsons. As an IT Service Desk Agent, you will be responsible for providing technical support and assistance to our end-users.
Key Responsibilities:
- Providing technical assistance and resolving issues related to Parsons' hardware, software, and peripherals.
- Collaborating with internal teams to resolve complex technical issues.
- Maintaining accurate records of service requests and their outcomes.
- Developing and implementing solutions to improve technical support processes.
- Participating in ongoing training and professional development to stay up-to-date with industry trends and technologies.
Requirements:
- High school diploma or Engineering degree.
- 0-1 years of related work experience providing support to end-users, working in an IT support role or working in the MIS environment.
- A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology, including a variety of computer models, printers, and peripherals.
- Familiarity with the MIS environment and knowledge of the assigned area.
- Good customer service skills.
- Ability to identify, analyze, and resolve common technical issues, questions, and problems with the standard Parsons' hardware and software configurations.
- Written and oral communication skills appropriate for an IT helpdesk role.
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