IT Service Desk Representative

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Full time
About the Role:

We are seeking a talented IT Service Desk Agent to join our team at Parsons. As an IT Service Desk Agent, you will be responsible for providing technical support and assistance to our end-users.

Key Responsibilities:

  1. Providing technical assistance and resolving issues related to Parsons' hardware, software, and peripherals.
  2. Collaborating with internal teams to resolve complex technical issues.
  3. Maintaining accurate records of service requests and their outcomes.
  4. Developing and implementing solutions to improve technical support processes.
  5. Participating in ongoing training and professional development to stay up-to-date with industry trends and technologies.

Requirements:

  • High school diploma or Engineering degree.
  • 0-1 years of related work experience providing support to end-users, working in an IT support role or working in the MIS environment.
  • A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology, including a variety of computer models, printers, and peripherals.
  • Familiarity with the MIS environment and knowledge of the assigned area.
  • Good customer service skills.
  • Ability to identify, analyze, and resolve common technical issues, questions, and problems with the standard Parsons' hardware and software configurations.
  • Written and oral communication skills appropriate for an IT helpdesk role.


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