IT Service Desk Agent

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Full time

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

IT Service Desk Agent (UAE National)

Abu Dhabi, UAE

Parsons is looking for an amazingly talented IT Service Desk Agent to join our team

What You'll Be Doing:

  1. Provides first level analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
  2. Answers end user IT questions and troubleshoots standard IT issues, questions, problems, and failures with Parsons hardware, software, peripherals, or workstations, remotely via telephone, email, or Instant Messenger.
  3. Recognizes, categorizes, and isolates end user questions, issues, and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
  4. Researches and develops solutions for standard software and hardware questions, issues, problems, and failures.
  5. Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software, and associated hardware as well as the Parsons standard workstation configurations.
  6. Follows Parsons policies, procedures, and standards in responding to end user requests and providing end user support.
  7. Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
  8. Provides Service Desk on-call support for non-business hours (Weekends and Holidays).
  9. Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You'll Bring:

  1. High school diploma or Engineering degree.
  2. 0-1 years of related work experience providing support to end users, working in an IT support role or working in the MIS environment.
  3. A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology, including a variety of computer models, printers, and peripherals.
  4. Familiarity with the MIS environment and knowledge of the assigned area.
  5. Good customer service skills.
  6. Ability to identify, analyze, and resolve common technical issues, questions, and problems with the standard Parsons hardware and software configurations.
  7. Written and oral communication skills appropriate for IT helpdesk role.
  8. Must be a UAE National.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to this link.

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