Customer Review and Customer Relationship
6 days ago
Customer reviews and relationships are vital for business success. Encouraging and managing customer feedback helps improve products and services, while fostering trust and loyalty. Building strong relationships through regular communication and personalized service ensures a positive customer experience and drives long-term growth.
**Responsibilities**:
- Encouraging customers to share their feedback and reviews across platforms.
- Monitoring and responding to customer reviews professionally and promptly, ensuring any concerns are addressed effectively.
- Analyzing feedback to identify trends and opportunities for improving products and services.
- Building and maintaining strong relationships with customers by understanding their needs and providing tailored solutions.
- Ensuring regular communication to foster trust, loyalty, and a positive customer experience.
- Collaborating with teams to ensure consistent delivery of exceptional service.
**Requirements**:
- **1 to 2 experience is required**:
- Excellent communication in Hindi and Malayalam and interpersonal skills.
- Strong organizational skills and ability to manage time effectively.
- Ability to work independently and as part of a team.
- Bachelor’s degree in Business Administration.
**Language: Hindi, English and Malayalam**
**Experience**:
- Sales: 2 years (required)
**Language**:
- English, Hindi, Malayalam (preferred)
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