Customer Care Coordinator

5 days ago


Al Quoz, United Arab Emirates AL MUTAKAMELA Full time

**Overview**:
Key Responsibilities:

- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledge and resolve customer complaints efficiently and professionally.
- Have a thorough knowledge of the products to answer customer questions effectively.
- Keep records of customer interactions, transactions, feedback, and complaints.
- Communicate and coordinate with team members to resolve issues and improve service efficiency.
- Provide feedback on the effectiveness of customer service processes.
- Manage and provide guidance to a team of junior customer service representatives.
- Ensure high levels of customer satisfaction and professionalism in all interactions.

**Requirements**:

- Bachelor’s degree (preferred).
- No prior experience required.
- English & Urdu ; additional languages are a bonus.
- Basic computer skills.
- Ability to remain calm under pressure and handle frustrated customers with patience and professionalism.
- Ability to work in a fast-paced environment.

**Job Type**:

- Full-time

**Salary**:

- From AED 1.00 per month (Salary offered on the spot).

**Location**:
**Experience**:

- Customer Care: 2 years (required)

**Language**:

- Urdu (required)



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