Salon Customer Support Representative
2 months ago
**Customer Interaction**:
- **Assist Customers**: Provide detailed information about products and services, assist with order placements, and offer support for troubleshooting issues.
- **Customer Follow-Up**: Ensure follow-up on customer inquiries and complaints to ensure full resolution.
- **Issue Resolution**:
- **Identify and Resolve Issues**: Diagnose and resolve technical issues or other customer concerns effectively.
- **Escalate Issues**: Escalate complex or unresolved issues to higher-level support or specialized departments when necessary.
- **Documentation**:
- **Maintain Records**: Keep accurate and detailed records of customer interactions, including inquiries, complaints, and feedback.
- **Document Solutions**: Document solutions and best practices for future reference and training.
- **Product Knowledge**:
- **Continuous Learning**: Stay informed about the latest product updates, features, and company policies.
- **Provide Accurate Information**: Ensure all information provided to customers is accurate and up-to-date.
- **Customer Feedback**:
- **Gather Feedback**: Collect customer feedback on products, services, and the customer support experience.
- **Report Insights**: Share insights and feedback with the management team to help improve products and services.
- **Team Collaboration**:
- **Work with Team**: Collaborate with other team members to ensure a consistent and high-quality customer experience.
- **Participate in Meetings**: Attend regular team meetings and training sessions to stay updated on company policies and procedures.
- **Quality Assurance**:
- **Adhere to Guidelines**: Follow all company policies and standard operating procedures to ensure quality service.
- **Strive for Excellence**: Continuously aim to improve personal performance and contribute to the team’s performance.
- **Technical Proficiency**:
- **Use CRM Tools**: Utilize Customer Relationship Management (CRM) software to track and manage customer interactions and booking.
- **Handle Technical Tools**: Be proficient in using various customer support tools and software to enhance service efficiency.
- **Sales Support (if applicable)**:
- **Upsell and Cross-Sell**: Identify opportunities to upsell or cross-sell products and services based on customer needs.
- **Support Sales Initiatives**: Assist the sales team with customer inquiries about sales promotions and product information.
**Job Types**: Full-time, Permanent
Pay: AED4,000.00 - AED4,500.00 per month
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