Call Center Operations Manager

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. **Responsibilities** - Develop objectives for the call center’s day-to-day activities -...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...

**Job Summary**: The Call Center Manager is responsible for leading and managing the operations of the call center to ensure the delivery of exceptional customer service. They are responsible for managing a team of customer service representatives, monitoring performance metrics, implementing strategies to improve efficiency and productivity, and ensuring...

Roles and responsibilities - **Staff Management**: - **Hiring and Training**: Call Center Managers are responsible for recruiting, hiring, and training call center staff. They ensure that employees have the necessary skills to handle customer inquiries effectively. - **Scheduling**: Managers create work schedules, allocate shifts, and manage staff rotations...

**Job Title: Call Center Manager** **Job Overview**: The Call Center Manager oversees the day-to-day operations of the call center, managing a team of customer service representatives to ensure efficient and effective customer service delivery. The role involves leadership, strategic planning, and optimizing operational processes to achieve high-quality...

**1. Call Center Operator Job Summary** 1.1. You will answer incoming calls from customers who want to place orders, respond to inquiries, process the orders into system, manage complaints, troubleshoot significant customer service problems, and provide general information about product and company. You will be a member of the primary contact team for...

We are currently seeking a seasoned Call Center Manager for an Aesthetics Company to lead our Customer Engagmenet Team and ensure the highest level of customer experience among our customers. Job Responsibilities: Manage Operations: Oversee the daily operations of the Customer Engagement Team, ensuring efficiency and the effective resolution of customer...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

**Introduction**: We are a leading company in the beauty and aesthetics industry, dedicated to enhancing the natural beauty and confidence of our clients through innovative services and exceptional customer service. We are currently seeking a seasoned Call Center Manager to lead our Customer Engagement Team and ensure the highest level of customer experience...

**Business Goal**: 1.Meeting customer service targets 2.Increasing efficiency and productivity 3.Reducing costs 4.Improving employee morale and retention 5.Enhancing quality assurance 6.Managing risks and compliance **KPI**: 1.Average Call/lead Handling Time 2.First Call/lead Resolution (FCR) Rate 3.Abandoned Call/lead Rate 4.Service...

Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics. **Marketing Specialist responsibilities include**: - Conducting market research to find answers about consumer requirements, habits, and...

Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in SharjahJOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.Marketing Specialist responsibilities include:Conducting market research to find answers about consumer requirements, habits, and...

1. Call Center Operator Job Summary1.1. You will answer incoming calls from customers who want to place orders, respond to inquiries, process the orders into system, manage complaints, troubleshoot significant customer service problems, and provide general information about product and company. You will be a member of the primary contact team for consumers...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.Marketing Specialist responsibilities include:Conducting market research to find answers about consumer requirements, habits, and...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone.SKILLS & QUALIFICATIONS Strong command of the Arabic & English language Preferred 2+ years of work experience as a call center Agent. Capable of working under stress...