Service Delivery Manager Principal

5 months ago

Abu Dhabi, United Arab Emirates Simcorp Full time

Who we are

For over 50 years, we have been working closely together with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,300+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While aiming to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us
- SimCorp provides IT solutions and services to investment management organizations around the globe. Our front-to-back solution, SimCorp Dimension, is market-leading and used by over 200 buy-side institutions to manage their assets.
- The Service Delivery Manager Principal position is in our EMEA Professional Services unit. You will join the Service Delivery Management team with international, highly skilled specialists who orchestrate key service engagements and act as the central operational point of contact for our largest clients. The team ensures that our clients realize the maximum outcome from SimCorp’s services alongside a holistic and consistent user experience.
- Service Delivery Managers create long-term value for the client and loyalty towards SimCorp through effective relationship building. As trusted advisors, they are accountable for exceeding client expectations, ensuring delivery excellence and achieving profitable services growth.

What you will be responsible for
- Managing large service engagements according to SimCorp’s Global Service Delivery Management standards
- Acting as the central point of contact in daily operations
- Ensuring that clients realize the maximum outcome from SimCorp’s services
- Building and maintaining a long-term trusted advisor relationship
- Achieving a holistic and consistent client experience through orchestrated delivery
- Owning service governance, escalations, reporting, and change management
- Contributing to monitor, track, and control the financial key ratios of the service engagements
- Ensuring smooth transitions between the different stages of the service lifecycle (pre-sales, onboarding, operations)
- Coordinating tasks and activities with key internal stakeholders (Regional Services, Global Support, Client Experience and Product Division)
- Contributing to lead generation and supporting adoption initiatives

What we value
- Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following and be able to upskill to a high standard for the remainder.
- Work experience as a Service Delivery Manager or Service Delivery Consultant, for example in the software, financial services, or IT services industry
- Work experience in a client-facing role
- Very good verbal and written communication skills and the ability to communicate up to C-level executives
- Pronounced interest in technology and technology-enabled services
- Readiness to adopt technical, operational, or management skills and competencies as required
- Solid understanding of financial key ratios and forecasting
- Great interpersonal skills and assertiveness
- Very good networking, communication, and coordination skills
- Fluency in English

**Benefits**:
An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp:
Next steps

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

LI-Hybrid

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