Manager - Service Delivery

7 months ago

Abu Dhabi, United Arab Emirates Injazat Full time

Overview:
To be responsible for delivery of all high value and in-scope contracted services directly to one or more clients. Works closely with the Account Manager, Project Manager and Capability Managers, service lines, offerings, and Lines of Business (LOB).

**Responsibilities**:

- Develops and nurtures excellent client relationships at the executive and operational levels supporting the Account Manager in establishing the customer/client as a reference Account and supporting growth opportunities.
- Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery.
- Drives Service Delivery Management partnership that put Injazat in a trusted advisor status with customers and vendors.
- Ensures all contracted services are delivered to the approved service model for service support.
- Acts as focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management.
- Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise.
- Manages onsite operational resources ensuring responsibilities are understood.
- Defines and manage local rosters and shifts to ensure service hours coverage, escalating resourcing issues with the Capability Management.
- Ensures that the process is adhered to in accordance to documented procedures.
- Identifies and drives optimization while managing scope, cost of delivery and resources.
- Identify issues and risks that may impact a successful delivery of contracted services.
- Provide guidance on process improvement and recommends changes in alignment with business tactics and strategy for area of responsibility.
- Identifies and implements innovative ideas, processes and products that add value to the client and/or Injazat.
- Sought by others for his/her creative problem-solving skills.
- Escalate Issues to resolve, avoid reoccurrence or close problems in a timely manner and through appropriate channels.
- Convey appropriate urgency; retain ownership through to successful resolution.
- Discovers, meets, and strives to exceed needs of customers (external and internal team members)
- Build and maintain rapport with the client to ensure the client is satisfied with the services being provided.
- Identifies and focuses on the critical or highest priority problems or issues.
- Identifies appropriate solutions, acts decisively when a problem or opportunity arises.
- Creates innovative, focused and practical long-term plans.
- Demonstrates a broad understanding of the business beyond the delivery management.
- Understands implications of changes in the business environment
- Maintains a balance between the “big picture” and day-to-day events in setting priorities.
- Work to understand client requirements and respond with foresight, thoroughness, and dedication.
- Provide approved services/products that meet requirements.
- Understand and practice information security fundamentals covering confidentiality, integrity, and availability of information in Injazat organization

Qualifications:
**Minimum Qualifications**:

- Bachelor's degree in computer science, information systems/management, or a related discipline
- ITIL Expert certified

**Minimum Experience**:

- 10+ years relevant experience in IT service management role or similar working in a local or international IT Outsourcing service provider environment. Solid understanding of IT service best practice.

**Job-Specific Skills**:

- Proven history of successfully interacting with customers and delivering solutions which meet customer expectations.
- Maintains strong values of integrity, commitment, and self-improvement
- Planning and organization experience
- Experience of working in a customer service environment
- Ability to handle high levels of stress.
- Strong people management skills
- Time management skills
- Interpersonal and communication skills
- Knowledge of ITIL disciplines
- Able to demonstrate initiative and a proactive approach
- Flexible but methodical and thorough approach
- Process oriented.
- Leadership skills in managing dedicated technical operations team

  • Delivery Driver

    7 months ago

    Abu Dhabi, United Arab Emirates Subul Delivery Service Full time

    **Subul Delivery Service** is hiring drivers! **Job Title**: Driver **Location**: Abu Dhabi **Responsibilities**: - Deliver packages safely and efficiently to customers' locations. - Follow delivery schedules and routes provided by the company. - Ensure packages are handled with care and delivered in a timely manner. **Requirements**: - Must have **own...

  • Delivery Driver

    15 hours ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**OWN CAR OWN VISA DELIVERY DRIVER FOR ABU DHABI**_ - _**MUST HAVE EXPERIENCE IN SAME DELIVERY COURIER FIELD FOR 6 MONTH**_ - _**MOSTLY AREA'S DRIVER'S WE ARE LOOKING FOR**_ - _**MUSAFA, AL BATEEN, ELCTRA STREET**_ - _**FOR MORE INFO KINDLY REACH OUT TO US.**_ **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 - AED4,000.00 per month

  • Delivery Driver

    2 months ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**WE ARE HIRING DELIVERY DRIVER FOR ABU DHABI WITH OWN CAR OWN VISA**_ - _**PER ORDER 5 AED FOR SUCCESSFUL DELIVERY**_ - _**DAILY WILL GIVE YOU UPTO 80 ORDERS FOR ONE ZONE ONLY**_ - _**ZONE'S ARE WITHIN 10 KM ONLY **_ - _**FOR MORE INFO KINDLY REACH OUT TO BELOW NUMBER**_ - _**CALL/WHATS'APP **_ - _**0505963154**_ - _**0509369014**_ **Job Type**:...

  • Delivery Driver

    2 weeks ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**WE ARE HIRING DELIVERY DRIVER FOR ABU DHABI**_ - _**ELECTRA STREET**_ - _**AL BATEEN**_ - _**MUSAFA**_ - _**EXPERINCE IS REQUIRED AT LEAST 6 MONTH IN SAME FIELD**_ - _**FOR MORE INFO KINDLY VISIT US IN MUSAFA M38**_ - _**OWN VISA OWN CAR**_ **Job Type**: Contract Contract length: 12 months Pay: AED4,000.00 - AED6,000.00 per month

  • Delivery Driver

    4 months ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**WE ARE HIRING DELIVERY DRIVER WITH OWN CAR OWN VISA FOR MULTIPLE EMIRATES **_ - **ABU DHABI**_ - **DUBAI**_ - **AL AIN**_ FOR MORE INFO CONTACT US ON BELOW NUMBERS FOR DUBAI 0566000306 AND 0561396905 FOR ABU DHABI 0509369014 FOR AL AIN 0505936147 AND 0542472047 **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 - AED5,000.00 per...

  • Delivery Driver

    3 months ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**WE ARE HIRING DELIVERY DRIVER WITH OWN CAR OWN VISA FOR MULTIPLE EMIRATES **_ - **ABU DHABI**_ - **DUBAI**_ - **AL AIN**_ FOR MORE INFO CONTACT US ON BELOW NUMBERS FOR DUBAI 0566000306 AND 0542791578 - 0542472052 FOR ABU DHABI 0509369014 FOR AL AIN 0505936147 AND 0542472047 - 0501934904 **Job Type**: Contract Contract length: 12 months Pay:...

  • Delivery Driver

    2 months ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**WE ARE HIRING DELIVERY DRIVER WITH OWN CAR OWN VISA FOR MULTIPLE EMIRATES **_ - **ABU DHABI**_ - **DUBAI**_ - **AL AIN**_ FOR MORE INFO CONTACT US ON BELOW NUMBERS FOR ABU DHABI 0509369014 AND 0566000306 FOR DUBAI 0502150442 AND 0542472052 FOR AL AIN 0505936147 AND 0542472047 **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 -...

  • Delivery Service Manager

    7 days ago

    Abu Dhabi, United Arab Emirates Emirates International Facility Management (EIFM) Full time

    **Key Responsibilities**: - **Onboarding & Rider Management**: Manage the complete process of onboarding new riders with clients, ensuring that all regulatory requirements are met and the onboarding process runs smoothly. - **Delivery Operations Oversight**: Oversee the day-to-day operations of delivery services, ensuring timely deliveries and smooth...

  • Service Delivery Manager

    6 months ago

    Abu Dhabi, United Arab Emirates Help AG Full time

    Help AG is seeking for a highly skilled and experienced Service Delivery Manager who will play a critical role in ensuring the efficient and effective delivery of our cybersecurity services to our clients. The individual will be responsible for managing service delivery processes, leading a team of cybersecurity professionals, and maintaining strong client...

  • Manager - Service Delivery

    6 months ago

    Abu Dhabi, United Arab Emirates Injazat Full time

    Overview: Ensure the seamless and efficient delivery of services to Injazat’s roster of clients, playing a key role in managing the service delivery team, optimizing processes, and ensuring customer satisfaction throughout the project lifecycle. You will need a strong blend of leadership, technical expertise, and a customer-centric approach to drive...

  • Delivery Driver Own Car Own Visa

    2 months ago

    Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time

    _**WE ARE HIRING DELIVERY DRIVER FOR ABU DHABI **_ - _**WITH OWN CAR OWN VISA **_ - _**ATTRACTIVE SALARY PACKAGE PLUS COMMISSION **_ - _**FOR MORE INFO KINDLY REACH OUT TO US ON BELOW NUMBER'S **_ - _**0509369014**_ - _**0505936147**_ - _**0505936338**_ - _**0566000306**_ **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 - AED6,000.00 per...

  • Service Delivery Manager

    6 months ago

    Abu Dhabi, United Arab Emirates Ericsson Full time

    **Join our Team**: **About this opportunity** We are now looking for a Service Delivery Manager who will be responsible for ensuring the contracted delivery of customer support services to our customers. Our customers are the leading Telecom operators and Enterprise networks in the country working with cutting-edge technologies like 4G LTE, 5G SA, Telco...

  • Delivery Drivers

    3 months ago

    Abu Dhabi, United Arab Emirates Steller Express Delivery Services LLC Full time

    **DELIVERY DRIVERS FOR FOOD DELIVERY** - Own Visa - Own Car - 12 AED / Order (Min 12 Orders per day) - 8 - 10 KM Area - 11 Hours duty (You can work more) - 26 Days (You can work more) - Sim by the company - Fuel by you **WAREHOUSE** - Umm e Ramool, Dubai. - Al Musaffah, Abu Dhabi. **CONTACTS** +971 52 379 7421 (Whatsapp) +971 54 574 3472 +971 50 201...

  • Mss Service Delivery Manager

    6 months ago

    Abu Dhabi, United Arab Emirates Help AG Full time

    Help AG is seeking for a highly skilled and experienced MSS - Service Delivery Manager who will play a critical role in ensuring the efficient and effective delivery of our cybersecurity services to our clients. The individual will be responsible for managing service delivery processes, leading a team of cybersecurity professionals, and maintaining strong...

  • Delivery Drivers

    2 months ago

    Abu Dhabi, United Arab Emirates Steller Express Delivery Services LLC Full time

    **DELIVERY DRIVERS FOR FOOD DELIVERY** - Own Car - Own Visa (6 Months Validity, Visa issuing company should be active) - Original Passport (6 Months Validity) - Emirates ID (6 Months Validity) - Labour Card (6 Months Validity) - Driving License (6 Months Validity) - NOC **VISAS NOT ALLOWED** - Partner Visa - Investor Visa - Study Visa - Visit Visa - Private...

  • Manager - Service Delivery

    2 months ago

    Abu Dhabi, United Arab Emirates Core42 Full time

    Overview: Core42 is an Abu Dhabi based artificial intelligence and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions to a wide range of clients. The Group's business operations cover numerous industry verticals, including healthcare, smart city, energy, finance, infrastructure and...

  • Delivery Driver

    6 months ago

    Abu Dhabi, United Arab Emirates Swift Delivery Services LLC Full time

    **Swift Delivery Service** Hiring for NOON Are you a skilled driver with your own sedan car, SUV, or minivan? Do you have a valid visa and a clean driving record? If so, we want you to join our team at Swift Delivery Services! Position: Delivery Driver (With Own Vehicle) Location: Dubai, UAE (Abu Dhabi residents preferred) **Responsibilities**: -...

  • Menati Service Delivery Technical Manager

    7 months ago

    Abu Dhabi, United Arab Emirates Baker Hughes Full time

    **MENATI Service Delivery Technical Manager**: **Would you like the opportunity to be responsible for business growth?**: **Would you like to be a part of our global organization?**: **About the team** At Baker Hughes our purpose is clear. We take energy forward - making it safer, cleaner and more efficient for people and the planet. **Partner with the...

  • Motorcycle Delivery Rider Required for Noon

    6 months ago

    Abu Dhabi, United Arab Emirates Zone Dash Delivery Services L.L.C Full time

    **Position: Motorcycle Rider** **Location: Abu Dhabi** **Company: NOON** **Responsibilities**: - Ensure the timely and secure delivery of packages to customers. - Navigate delivery routes efficiently using GPS and local knowledge. - Handle packages with care, maintaining the condition of delivered items. - Provide excellent customer service with a...

  • Relocate to Malta Service Delivery Manager

    21 hours ago

    Abu Dhabi, United Arab Emirates Black Pen Recruitment Full time

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...