Service Delivery Manager
2 days ago
**Join our Team**:
**About this opportunity**
We are now looking for a Service Delivery Manager who will be responsible for ensuring the contracted delivery of customer support services to our customers. Our customers are the leading Telecom operators and Enterprise networks in the country working with cutting-edge technologies like 4G LTE, 5G SA, Telco Cloud, IMS, Charging, Billing Systems etc. In this role, you will be responsible for the financial, commercial, and technical performance of the contracted customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfilment and customer satisfaction. The role also includes leading a team of customer network support engineers within the region and working closely with the Global Capability Centres and Product Design Units.
- **What you will do**
- SLA Contract management and Delivery.
- Financial management skills.
- Responsible for delivering results & meeting customer expectations.
- Strong Negotiation and argumentation skills.
- Trade compliance knowledge.
- Technical support fulfilment.
- Software and Hardware services knowledge.
- Change and improvement management skills.
- You will promote knowledge sharing and mentoring.
- You have strong business understanding and Ericsson business knowledge.
- You will drive Ambitious & Commercial Thinking.
- You are capable of coping with pressures & setbacks.
- Leading & Supervising.
- Remote working and Virtual team management.
- Deciding & initiating action
- Promote networking.
**You will bring**
- Domain: Cloud, Core OR BSS (Good to have)
- Leadership and management skills.
- End-to-End Technical knowledge of Ericsson platforms delivering 4G, 5G, Telco Cloud etc.
- Excellent interpersonal skills and strong customer orientation.
- Self-motivated and teammate.
- Ability to adapt to change.
- Certifications like PMP etc. will be an added advantage.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Would you like to take a tour to “**Life at Ericsson MEA**”, visit short video Life at Ericsson MEA
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