Manager - Service Delivery

6 months ago

Abu Dhabi, United Arab Emirates Injazat Full time

Overview:
Ensure the seamless and efficient delivery of services to Injazat’s roster of clients, playing a key role in managing the service delivery team, optimizing processes, and ensuring customer satisfaction throughout the project lifecycle. You will need a strong blend of leadership, technical expertise, and a customer-centric approach to drive successful project outcomes and build long-term client relationships.

Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.

**Responsibilities**:
**Day to Day Operations**
- Oversee the end-to-end project management process, from inception to completion.
- Ensure adherence to project timelines, budgets, and quality standards while effectively managing project risks and issues.
- Establish and maintain strong relationships with clients, understanding their unique needs, and ensuring the delivery of best-fit solutions.
- Proactively address client concerns and strive for excellence in service delivery.
- Continuously review and improve service delivery processes to enhance efficiency and effectiveness, identifying areas for automation, and implementing best-fit solutions to streamline workflows.
- Implement rigorous quality assurance practices to guarantee the delivery of high-quality solutions that meet or exceed client expectations, while conducting regular audits and performance evaluations to maintain service excellence.
- Efficiently allocate resources across various projects, balancing workload and optimizing team performance.
- Collaborate with other departments to ensure adequate staffing levels and technical expertise.
- Build effective cross-functional collaboration among various teams, such as sales, engineering, and operations.
- Lead and manage the service delivery team, inculcating a collaborative and high-performance work environment.
- Set clear objectives, provide guidance, and facilitate skill development to enhance the team's capabilities.
- Maintain clear communication channels to ensure everyone is aligned with project objectives and deliverables.
- Stay up-to-date with industry trends, best practices, and emerging technologies related to digital transformation, cloud, and cyber security.

Qualifications:
**Minimum Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

**Minimum Experience**:

- 11+ years of experience in managerial roles.
- Atleast 5+ years of experience in IT service delivery or project management roles.
- Previous experience in managing teams and leading complex projects in the digital transformation, cloud, or cyber security domains.
- Proven track record of successfully managing multiple projects simultaneously, delivering on time and within budget.

**Job Specific Skills**:

- Demonstrated ability to build and maintain strong client relationships, understanding and anticipating their needs.
- Exceptional leadership qualities with the ability to motivate and guide team members towards achieving common goals.
- Strong analytical and problem-solving skills to identify root causes and develop effective solutions.
- Excellent written and verbal communication skills, including the ability to present complex technical concepts to both technical and non-technical stakeholders.
- A keen eye for detail and a commitment to delivering high-quality solutions.

**What we look for**

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

**What working at Core42 offers**

**_ Culture:_** An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

**_ Career:_** Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

**_ Work-Life:_** A hybrid work policy to strike the perfect balance between office and home.

**_ Rewards:_** A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

**If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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