Strategic Account Manager

7 months ago

Dubai, United Arab Emirates Bayzat Full time

**Who we are**:
Known as the Work Life Platform, Bayzat is one of the leading employees benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all businesses.

We are one of the fastest-growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as "One of the most promising UAE-based startups" and are backed by world-leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale-ups in the HRTech space across the region.

We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high-achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you.

How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic, and unpretentious versions of themselves. Being a part of one of the fastest-growing start-ups; this role will present the opportunity to learn and sell a winning product, develop skills and knowledge, continuously grow and be a part of Bayzat’s success story.

**Some high-impact responsibilities you will be entrusted with**:

- Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
- Communicate effectively with clients based on their preferred style, through careful listening, questioning and critical thinking
- Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
- Consistently support Strategic Account Managers in account retention/renewal cycle
- Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
- Conduct Bayzat platform and employee benefits training and drive utilization
- Organize and coordinate wellness events for clients

**What you will need to have**:

- 5+ years’ experience in a client-servicing or account management role (medical insurance experience is mandatory)
- Strong organization skills and detail - oriented
- Time Management and prioritization is key to the role
- Excellent verbal and written communication
- Excellent problem-solving skills and proactive approach
- Ability to build strong relationships with internal and external stakeholders (mid-level executives)
- Should be empathetic and able to adapt to high stress/pressure environment

**What’s in it for you? Perks**

Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count. Our culture encourages members to be the best versions of themselves while taking advantage of our perks:

- Growth: Fast-track growth opportunities for high-achieving members, with no rules around where, when, how, or how often.
- Flexibility: Remote and flexible/hybrid working setups.
- Inclusiveness: From bi-weekly company-wide town halls/all-hands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.
- Shared Ownership: We make them shareholders We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round
- Kick-ass offices: We have offices in UAE, Turkey, Saudi, and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.

**Job Types**: Full-time, Permanent

**Salary**: AED10,000.00 - AED15,000.00 per month

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