International Desk Manager

3 weeks ago


UAE, United Arab Emirates HSBC Full time

-Job description

**International Desk Manager**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:

- International Desk Manager (IDM) will be looking for opportunities for New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
- The jobholder would carry out business development focusing on strategic alliances and partnerships, building relationships with the internal and external stakeholders, with the objective of offering HSBC’s Wealth & Personal Banking (WPB) products to our International customers.
- IDM would be the first point of contact for onboarding organisations into HSBC International Desk to be empanelled partners.
- IDM will be looking to secure attendance of team in community events where attendance of international, multi-country prospect customers is expected.
- The role holder will maintain all agreements with third party organizations and will be the main point of contact for any community event organisers.
Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s degree is a must to obtain UAE Visa.
- Strong understanding of UAE market, opportunities, and competition is a must.
- Solid understanding of wealth and personal banking products, international proposition, and sales environment, is required.
- Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with international clients and stakeholders.
- Prior experience in leading teams and managing people, is required.
- Strong customer service orientation, able to handle customer requests. Experience in servicing international customers is an advantage.
- Confident in giving on-stage presentations at customer events.
- Experience in managing external stakeholders and organizing customer events. Proactive in building strong relationships with stakeholders and customers.
- Good understanding of credit, risk and cross border compliance policy and procedures.
- Embraces diversity and is comfortable working with a group of people with diverse backgrounds.

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.



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