Front Office Supervisor

7 months ago


Fujairah, United Arab Emirates Hilton Full time

Front Office Supervisor

A Front Office Supervisor supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

**What will I be doing?**

As Front Office Supervisor, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

**What are we looking for?**

Front Office Supervisor serving Doubletree by Hilton brand are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous supervisory experience in a hotel environment

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    The Front Office Supervisor is responsible for **coordinating and overseeing all staff functions pertaining to the front office and reception area**. **ONLY WITH FRONT OFFICE HOTEL EXPERIENCE MAY APPLY** Their duties may include: - Greeting incoming guests and visitors - Handling the telephone system and computer systems - Handling some part of the...


  • Fujairah, United Arab Emirates V HOTEL LLC Full time

    A minimum of 3 years of experience is required in a star hotel (4* or 5*) as a front office supervisor. Free Accommodation, Food, and Visa. **Salary**: AED1,600.00 - AED2,500.00 per month


  • Fujairah, United Arab Emirates V HOTEL LLC Full time

    A minimum of 3 years of UAE experience is required in a star hotel (4* or 5*) as a front office supervisor. Free Accommodation, Food, and Visa. **Salary**: AED2,000.00 - AED3,000.00 per month


  • Fujairah, United Arab Emirates Overseas Real Estate Full time

    **Key Responsibilities**: - Oversee daily front office operations, ensuring high standards of service and guest satisfaction - Manage the front desk team, including training, scheduling, and performance evaluations - Greet and assist guests during check-in and check-out processes - Handle guest inquiries, concerns, and special requests, ensuring a seamless...


  • Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    The front office supervisor is responsible for **coordinating and overseeing all staff functions pertaining to the front office and reception area**. Their duties may include: - Greeting incoming guests and visitors - Handling the telephone system and computer systems - Handling some part of the accounting section and some basic administration duties -...


  • Fujairah, United Arab Emirates Al Bahar Hotel & Resort Full time

    **Job description** - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest...


  • Fujairah, United Arab Emirates City Plaza Hotel Fujairah Full time

    _**Job Description: Front Office Receptionist at City Plaza Hotel**_ **Overview** The Front Office Receptionist at City Plaza Hotel is the first point of contact for guests. This role involves providing excellent customer service, efficiently managing reservations, and ensuring a smooth check-in and check-out process. **Key Responsibilities** - Greet...

  • Front Office Manager

    4 weeks ago


    Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Hotel and Resorts Full time

    Greets the VIP guests of the hotel. Performs special services for VIP Guests. - Assists in VIP’s arrival and departure in the absence of guest relation officers. - Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behavior. - Checks on registration cards of arriving guests and...


  • Fujairah, United Arab Emirates Fujairah National Group Full time

    **The role**: We are looking for a Front Office Receptionist to undertake all receptionist and clerical duties at the front desk. You will be the “face” for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our premises. **Job Purpose**: - Ensuring...


  • Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    **Assistant Front Office Manager Job Summary** **Assistant Front Office Manager Duties and Responsibilities** - Assist Front Office Manager in all administrative tasks as assigned - Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations - Confirm staff schedules, assist with payroll procedures, and accurately...


  • Fujairah, United Arab Emirates Al Bahar Hotel & Resort Full time

    Responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. - Respond to guests' inquiries and requests in a timely and professional manner. - Manage reservations and room availability. - Ensure accuracy of billing and payment...

  • Restaurant Supervisor

    2 months ago


    Fujairah, United Arab Emirates Al Mulla Group Full time

    **Job Overview**: The Hotel Supervisor plays a key role in ensuring the smooth daily operations of the hotel. This role involves overseeing staff, maintaining high guest satisfaction, and ensuring that hotel services run efficiently and in accordance with company standards. The supervisor is responsible for maintaining excellent customer service, addressing...


  • Fujairah, United Arab Emirates Deluxe Holiday Homes Full time

    **Deluxe Holiday Homes **is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+...


  • Fujairah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23199841 **Job Category** Housekeeping & Laundry **Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...


  • Fujairah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24049410 **Job Category** Housekeeping & Laundry **Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...


  • Fujairah, United Arab Emirates Al Bahar Hotel & Resort Full time

    **Duties and Responsibilities**: - Greet and welcome hotel guests and assign rooms; answer any queries or concerns. - Performing all check-in and check-out tasks. - Provide information about our hotel, available rooms, rates and amenities. - Manage online and phone reservations. - Inform customers about payment methods and verify their credit card data. -...


  • Fujairah, United Arab Emirates Al Bahar Hotel & Resort Full time

    **Duties and Responsibilities**: - Greet and welcome hotel guests and assign rooms; answer any queries or concerns. - Performing all check-in and check-out tasks. - Provide information about our hotel, available rooms, rates and amenities. - Manage online and phone reservations. - Inform customers about payment methods and verify their credit card data. -...


  • Fujairah, United Arab Emirates Hilton Full time

    Housekeeping Supervisor **What will I be doing?** As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: - Allocate work duties to Team Members - Perform routine...


  • Fujairah, United Arab Emirates Deluxe Holiday Homes Full time

    **Deluxe Holiday Homes **is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+...

  • Front Desk Agent

    3 months ago


    Dibba Al-Fujairah, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...