Ecommerce - Platform Operations Manager
2 months ago
Please read the description carefully before you apply.
Be at the forefront of managing our E-Commerce App Platform operations
Join us as an E-Commerce Application Platform Operations Manager and oversee our company's eCommerce operations, ensuring a seamless and positive customer purchasing experience. That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.
If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you
**Note : Must have experience in App promotions, User friendly, Marketing Campaigns, Data Analysis**
**Responsibilities**:
- **Customer Experience Optimization**: Develop and implement strategies to enhance the overall customer experience for both buyers and sellers across the eCommerce platform.
- **Feedback Management**: Collect and analyze feedback from both B-side sellers and C-side buyers to identify areas for improvement and optimize the platform's functionality.
- **Competitive Analysis**: Monitor competitor platforms to stay informed of industry trends and identify opportunities for innovation.
- **Campaign Optimization**: Track and evaluate the performance of promotional campaigns and make data-driven adjustments to maximize their effectiveness.
- **Customer Support**: Provide exceptional customer support to address inquiries, resolve issues, and maintain high levels of customer satisfaction.
- **Data-Driven Decision Making**: Leverage data analysis to identify product issues, improve product data metrics, and enhance overall product performance.
- **User Lifetime Value**: Implement strategies to increase user lifetime value through refined operations and extended product usage.
**Requirements**:
- Bachelor's degree or higher in a relevant field
- 2-5 years of experience in product operations
- Proven ability to independently manage product operations and a deep understanding of operational processes
- Familiarity with promotion methods such as ASO, SEO, and SEM
- A proven track record of successful user growth initiatives
**Key Skills**:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Data-driven decision-making
- Project management skills
- Knowledge of eCommerce platforms and industry trends
Location : JLT
Working Hours : 8.30 AM - 5.30 PM
Pay: AED8,000.00 - AED10,000.00 per month
职位类型:全职
薪资: AED8,000.00至AED10,000.00(每月 )
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