First Line Manager

7 months ago

Abu Dhabi, United Arab Emirates Abbott Laboratories Full time

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**First Line Manager**

This position works out of our UAE location in the Abbott Nutrition Division

**About Nutrition Division**

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® - to help get the nutrients they need to live their healthiest life.

As First Line Manager, you'll Contribute to the long-term growth of Abbott Nutrition products in territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands.

Gain new business and grow existing business through a omnichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products.

Develop and sustain the knowledge, customer engagement skills, and business acumen of Medical reps to build a high performing ethical sales team

Develop KOL relationships to promote the Abbott brand and influence the perception of Abbott products as the brand of choice, by HCPs in all specialties and at all levels

**What You'll Do-**
- Enable ethical field force to meet regional and team KPIs
- Analyze market ,category and channel opportunities within territory/area using real-time omnichannel business intelligence to identify opportunities for market share growth at the customer/account level
- Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the region and create an omnichannel engagement strategy to establish Abbott as the brand of choice throughout the region
- Develop and support the execution of account plans using an integrated customer omnichannel engagement strategy
- Deploy marketing programs to target customers and accounts via the Medical Reps, including education, execution, and tracking of program impact/success
- Observe and provide progressive, real-time coaching and feedback to Medical reps on every aspect of the customer engagement process
- Build and maintain relationships with customers and accounts across digital, remote/virtual and face to face channels to increase awareness and loyalty to Abbott brand products
- Collaborate with the training/SFE to Optimize team performance by identifying knowledge and skill gaps in Medical reps across the team and create individual development plans to elevate capabilities across the territory/area
- Provide direct, on-going support to Medical reps in the field through collaborative problem-solving, mentoring, coaching, feedback and escalations
- Develop and expand network of KOLs throughout the territory/area, reflecting to influence at all levels of an account (not limited to HCPs)
- Work cross-functionally with Marketing ,Analytics and SFE to gather and interpret customer and market behavior data, translating omnichannel engagement data into real-world activities
- Role-model ethical behavior by demonstrating integrity and transparency
- Act in alignment with compliance and regulatory expectations

**Key Success Factors**
- Strong customer insight skills, including integrating digital tools and platforms with traditional touchpoints across channels, and interpreting and translating online and offline customer behaviors into strategic activities
- Accurately analyzing the key strengths and development needs of team members, both individually and as a total team, to identify critical development actions
- A tendency to “own the business”, holding themselves and their teams accountable for the quality of execution
- Ability to influence a variety of internal and external customers at all levels
- Ability to experiment and navigate the discomfort of change for self and while leading others
- Comfort with complexity, critical thinking and problem-solving (mental agility)
- Ability to make new connections between data and insights, and to make these ideas understandable and actionable to others
- Linking and communicatin

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