Club Supervisor
2 days ago
The Club Floor Supervisor is the main point of contact for very important guests. He/She has to maintain the club floor, and provide an efficient service to meet guests’ service needs. He/She should have a warm and pleasant personality, and possess a good knowledge of club floor amenities and any other services that are offered only to guests with privileges. The Club Floor Supervisor/Executive has to welcome and attend to guests. He/She also has to work closely with other parties to perform check-in processes and prepare special rooms for very important guests.
The Club Floor Supervisor/Executive conveys key operations information to team members and relevant parties. His/Her job also includes having to follow-up on tasks assigned to them. He/She maintains department files and records to ensure smooth operations and for future references. The Club Floor Supervisor/Executive is able to converse well with others and has great social skills that allow him/her to work with various guests and departments. In the absence of the Club Floor Manager, the Club Floor Supervisor/Executive has to take charge of the club floor’s daily operations.
Tasks
- Analyse and assess issues to make a decision.
- Build relations for guest confidence.
- Coach team members to ensure a high level of service standard.
- Contribute to innovation process within own scope of work in business unit.
- Grow and motivate team members through capability development.
- Lead team to work on plans for operations.
- Manage a diverse service setting.
- Manage operations for service excellence.
- Manage guests’ concerns and feedback.
- Observe workplace safety and security.
- Oversee club floor services.
- Perform online collaboration.
- Provide advanced dining room service.
- Read and interpret reports.
- Solve problems and make decisions at supervisory level.
- Support strategic and operational plans.
- Take measures to prevent loss/risk.
- Having a previous experience work in Club & can join immediately.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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