Customer Service
1 week ago
مطلوب فتاة عربية تجيد اللغة الانجليزية تحدثا وكتابة وتجيد التعامل مع الحاسب الآلى ، حسنه المظهر.
بعض مهام الوظيفة:
١_ أن يقوم باستقبال مختلف الإستعلامات والشكاوى التي يقدمها العملاء ويستجيب لها في أسرع وقت
٢_ أن يجيد التعامل مع العميل وشكوته بالطريقة التي تناسب مكانة المؤسسة التي يعمل بها.
٣_ كتابة تقرير يومي يقول فيه ما تم إنجازه في العمل.
٤ - حفظ مختلف سجلات ونماذج الجودة المتعلقة بتعليمات خدمة العملاء، ومختلف الأعمال التي تخضع للمراجعة الداخلية
٥_ يجب أيضا أن يقوم بحسن استقبال كل الشكاوى والاستعلامات التي تأتي من العملاء وينفذ في ضوئها المهام التي توكل إليه.
مهارات موظف خدمة العملاء
1- يجب أن يكون موظف خدمة العملاء قادر على حفظ و إستدعاء المستندات و الوثائق
2- يجب أن يكون موظف خدمة العملاء قادر على التعامل مع أجهزة الحاسب الآلي.
3- يجب أن يكون موظف خدمة العملاء قادر على التعامل مع أجهزة الطباعة أي يكون قادر على طباعة وتصوير المستندات، واستخدام أجهزة الفاكس ومفرمة الورق وماكينات التغليف.
4- يجب أن يكون موظف خدمة العملاء لديه مهارات الاتصال الفعال.
5- يجب أن يكون موظف خدمة العملاء قادر على معالجة أكثر من عمل في وقت واحد بكفاءة ودقة.
نوع الوظيفة: دوام كامل
اللغة:
- العربية والانجليزيه (مطلوب)
الترخيص/الشهادة:
- شهاده دراسية (مصدقه) (مطلوب)
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