![Premier Inn Hotels LLC](https://media.trabajo.org/img/noimg.jpg)
Hotel Reception Team Leader
2 weeks ago
Ensures a high standard of service is delivered to all guests & visitors received in compliance with the company vision, values, brand standards, policies and procedures.
- Leads by example to develop strong guest relationships with repeat or long stay guests, actively seeking sales leads, promoting book direct, and encouraging guests to complete hotel reviews and increase name mentions.
- Responsible for all first level escalations and make decisions in line with the role scope or escalates accordingly.
- Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures.
Ensures team compliance on delivery of all reception policies, procedures, & standards including:
- Answering calls, Check in / out, guest allocations, registrations, reservations & cancellations are completed & correspond with reservation & billing systems
- Completion of shift check lists
- Cash/credit payments and closing transactions
- Filing, and/or document handling
- Internal communication standards
- Accurately verifies all cashier closures at the end of shift for billing
- Supports with coordinating team shift schedules as required
- Preparation of shifts and daily, weekly, & monthly reports as required.
- Immediately raises inconsistencies in procedures, practices or systems to the OM
- Supports the use of the "good night Guarantee" as per Premier Inn standards
- Ensures the team are up to date & communicates details on promotions, room prices, activities, & events in the surrounding area to provide accurate information to guests.
- Monitors online guest feedback & explores options for improvement ensuring approvals to change policies and procedures are obtained where required.
- Monitors & ensures individual & team KPI's, objectives, development plans or training requirements are delivered or completed
- Provides coaching, training & development to the team in line with objectives on a daily basis & through 1:1 meetings.
- Supports the Operations Manager with feedback in relation to the team's performance reviews and development potential of team members for succession.
- Adheres to & ensures the safety of the team, managing emergency response as required in line with company policies and procedures.
- Prioritises the needs of internal & external customers, & encourages others to go the 'extra mile'
- Commitment to understanding the needs of others
- Promotes a clear vision of 'excellence' in customer service, generating a range of methods to motivate others to meet high standards
- Communicates effectively to a range of levels, & actively seeks feedback to improve performance
- When makes or notices a mistake, knows it's ok to talk about it
- Shares our customers concern for the environment & our communities
- Consistently exceeds goals & stretches targets
- Actively seeks opportunities to collaborate with others to improve ways of working, crossfunctionally
- Appropriately & effectively challenges the status quo despite potential opposition
Job Types:
Full-time, Permanent
Salary:
AED2, AED2,800.00 per month
Application Question(s):
- What is the name of the hotel system you were using at your last hotel?
Experience:
Hotel Reception: 2 years (required)
-
Purchasing Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates HYATT HOTEL Full timeJob DescriptionRoles & ResponsibilitiesYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Purchasing Team Leader is responsible to assist the Materials Manager with the management of the Purchase department...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Full timeTeam Leader | Park Hyatt Abu Dhabi Team Leader | Park Hyatt Abu DhabiArrive at a Park Hyatt hotel and find yourself on a journey through rare and intimate experiences. Encounter exceptional personal service, grounded in mindfulness and presence in the moment. Experience peerless quality as you surround yourself with contemporary luxury and artistry at its...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Grand hyatt Full timeYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Housekeeping is responsible to assist to manage all functions related to the cleanliness of the hotel's guest rooms and...
-
Front Office Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full timeWhat will I be doing?A Front Office Team Leader (Residences) is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries Provide information, advice and booking services...
-
Front Office Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full timeWhat will I be doing?A Front Office Team Leader (Residences) is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries Provide information, advice and booking services...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full timeJob Description Job Number: Team Leader - Laundry - Conrad Abu Dhabi Etihad Towers ( Job Number: HOT0AP0E ) Work Locations Work Locations : Conrad Abu Dhabi Etihad Towers Etihad Towers West Corniche Abu Dhabi A Team Leader - Laundry is responsible for overseeing the uniform room, the guest laundry processing and the Linen production meets the need of...
-
Team Leader Engineering
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Corporation Full timeTeam Leader Engineering Andaz Capital Gate Abu Dhabi AE - AZ - Abu DhabiLocation: Abu DhabiJob Type: Full-timeReq ID: ABU002578SummaryAs an Engineering Team Leader, you will have an opportunity to operate a class of hotel plants and types of machinery at the highest efficiency by implementing aggressive preventive maintenance plan. You will have to ensure...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full timeProvide friendly quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations efficiency and service to...
-
Purchasing Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full timeSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Purchasing Team Leader is responsible to assist the Materials Manager with the management of the Purchase department in accordance with the hotel...
-
Purchasing Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full timeIf you're looking for a career with Apple Leisure Group, please click hereto view job postings.If you're looking for a career with our Inclusive Collection, please click hereto view job postings. "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."You will be...
-
Purchasing Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full timeIf you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."You will...
-
Housekeeping Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Lynx Consultancy Full timeUrgent HiringFEMALE House Manager for VVIP FamilyBackground in a similar field or hospitality is essential (Hotel Housekeeping Manager/ Hotel Housekeeping Supervisor or Team Leader can apply)Location - Abu DhabiSalary - AED 8,000 to 10,000/monthLive in or out is not an issueEmployment VisaHealth InsuranceFlights etcSalary: AED8, AED10,000.00 per monthAbility...
-
housekeeping team leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full timeIf you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and...
-
Night Supervisor Reception
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full timeCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Housekeeping Team Leader
1 month ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full timeWhat will I be doing?As a Housekeeping Team Leader, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:Allocate work duties to Team Members Perform routine inspections of all check out rooms and spot...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full timeSerco Careers | Soft Services Team Leader Jobs in Abu DhabiFor More Top Organization Jobs Click HereDescription:This position is responsible for managing the cleaning service delivery, the client employees, coordinate with sub-contractors, put together inventories for orders and carry out general admin works. Preferably Someone with hotel type experience.Job...
-
EN - Reception Agent
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full timeReception AgentFirst impressions are everything As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with usWhat you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C Full timeGrowing your career as a Full Time Team LeaderRetails Banking Sales is an awesome opportunity to develop exceptional skills.If you are strong in leadership, communication and have the right experience for the job, then apply for the position of Team LeaderRetails Banking Sales at MabeaatHadaf Al Khaleej Commercial Servicesl.L.C today Main focuses will be...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full timeSerco Careers | Soft Services Team Leader Jobs in Abu DhabiFor More Top Organization Jobs Click HereDescription:This position is responsible for managing the cleaning service delivery, the client employees, coordinate with sub-contractors, put together inventories for orders and carry out general admin works. Preferably Someone with hotel type experience.Job...
-
Soft Services Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full timeSoft Services Team Leader - UAE NationalMake a difference every dayThe Job OpportunitySerco Middle East's purpose is to enhance the lives of our people, in our communities through the delivery of Country visions.This position is responsible for managing the cleaning service delivery, the client employees, coordinate with sub-contractors, put together...