Reception Manager

4 weeks ago


Abu Dhabi, United Arab Emirates ALFAHIM Full time

·Operations: Supervise the service work shop foremen.Assist and support the booking & information team withcustomer consultations. Assign jobs to the team based on thebooking schedule/walk-in customers to ensure equal distribution ofwork. Liaise with members from concerned departments e.g. partssupervisor and workshop manager to ensure jobs are prioritized welland parts are available on time.

· ProcessManagement: Monitor service key performanceindicators (KPI’s) & teams progress on a dailybasis and prepare action plans in order to maintain budgetfulfilment. Review weekly customer satisfaction index (CSI) resultsand discuss details with the team members according to action plan.Monitor job completion reports and compare them with job cards toensure the job cards are comprehensive with the required detailsprior to delivery.

· CustomerSatisfaction: Ensure customers get professional andwelcoming firsthand experience from start to finish. Investigateescalated customer issues and liaise with the Principals ifrequired to resolve issues in a timely manner and meet customerservice expectations.

· TeamManagement: Monitor reports on the team'sprogress on a daily basis to ensure target achievement is on track.Support the complete pending tasks, resolving issues and related todelivery delays or spare parts availability. Provide training onthe job to new and existing staff members. Elaborate individualperformance on a monthly basis of each team member and providefeedback accordingly.

· Compliance andSafety: Ensure compliance to manufacturer'sdirectives and the safety rules to avoid any damage to the vehiclesor to self. Promote safety rules defined for the equipment,instruments and products. Job SpecificInformation.

· Manager ServiceReception will be closely working with Customers,department manager and service team to ensure high level ofcustomer satisfaction and optimum utilization of workshoppremises.

QUALIFICATIONS, EXPERIENCE,COMPETENCIES Qualification (e.g. Academic Qualification,Certifications,Licenses)

·Diploma in Automobile, Mechanical Engineering orequivalent.

·Bachelor's Degree is preferred.

Experience

·6 – 7 years of minimum experience in customer care withinautomotive work shopenvironment.

·2 years of minimum experience as a Manager ServiceReception within a busy workshop


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