Guest Relations Agent

1 week ago


Ras Al Khaimah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
  • Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
  • Keeping close contact with guests for feedback, complaints and compliments – and following it up
  • Managing, recording and resolving guest or customer complaints promptly
  • Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

  • Excellent verbal and written communication skills
  • Ability to deal with difficult interactions and work under pressure
  • Flexibility to respond to a variety of different work situations
  • A passion for delivering an exceptional level of guest service


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